What’s happening?
· I'm having trouble logging in
Where are you having trouble logging in?
· I can't log into TIDAL / Qobuz / KKBox
Describe the issue
Hi, I have an issue with logging in Tidal.
It is appeared "Tidal login failed" notification after I try to login through Roon app settings/services/Tidal.
Describe your network setup
Roon server is insalled on NAS (Synology NAS918+, DSM 6.2.2-24922 Update 6)
Managing by clients on Windows 10 app/Mobile android app
GPON router INNBOX G84 (v3.0)->Tp-link switch (TL-SG108)->NAS
daniel
(Daniel)
2
Hi @Vaclav_Telicin,
Thanks for writing in to let us know about this issue. Please use the steps below to clear the Tidal cache on your NAS server.
- Stop Roon Server from running in the Web UI
- Find and open your RoonServer database
- Navigate to
RoonServer/Cache
- Move the contents of the
/Cache folder elsewhere, like your desktop
- Try restarting Roon Server via the WebUI and verify if the issue still occurs
Once you’ve done that can you please use the directions found here and send over a set of logs to our File Uploader if the problem persists?
system
(system)
Closed
3
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