Tidal login failing [Resolved]

Hi @Geir_Lundsten ---- Thank you for the PM and sharing your feedback with us. Very appreciated!

We typically try to handle any support related questions on the “support” thread of the community site so others have access to any information or troubleshooting tips being shared, should they provide useful. Would you mind if I made this PM a public topic and we can continue from there? Let me know.

In the meantime I would suggest trying the following, in this order:

  1. Try rebooting the device hosting your Roon core.

  2. Without the application running try deleting your TIDAL cache.

If either of those tips do not yield a positive result…

  1. With the application not running … would you mind going into the database on your Core and deleting this file:

Database/Registry/Core/tidal_account

If you are unable to locate the ‘tidal_account’ file:

  1. Confirm that your TIDAL account is still active, as suggested here.

-Eric