# Tidal login issue "network error: please check your internet connection" **URL:** \ **Category:** Support\ **Created:** [July 30, 2016, 6:41pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992 "2016-07-30T18:41:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![larry\_green](https://community.roonlabs.com/letter_avatar/larry_green/32/5_5575768a8748004e209b776fc1b2916d.png) [@larry\_green](https://community.roonlabs.com/u/larry_green)\ **Post date:** [July 30, 2016, 6:41pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/1 "2016-07-30T18:41:56Z")
Just recently, when I launch roon on either iPad or Amazon Fire, I go to settings, services, and I try to login to tidal. I get “network error: please check your internet connection”. I see this has come up in past on the forums but don’t see solution. I logged out and in on both apps, restarted, no luck. Tidal plays fine from tidal app but not roon. Any suggestions? Thanks ---
**Author:** ![Greg](https://community.roonlabs.com/user_avatar/community.roonlabs.com/greg/32/48370_2.png) [@Greg](https://community.roonlabs.com/u/Greg)\ **Post date:** [July 30, 2016, 6:48pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/2 "2016-07-30T18:48:49Z")
Try quitting Roon (or Roon Server, whichever you’re using as your Core) and restarting the app. Cheers, Greg ---
**Author:** ![larry\_green](https://community.roonlabs.com/letter_avatar/larry_green/32/5_5575768a8748004e209b776fc1b2916d.png) [@larry\_green](https://community.roonlabs.com/u/larry_green)\ **Post date:** [August 1, 2016, 1:19pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/4 "2016-08-01T13:19:33Z")
Greg’s solution worked for me. I have roon core on a sonic transporter which is like having it on your Mac mini. I restarted the sonic transporter and that solved the problem. ---
**Author:** ![eric](https://community.roonlabs.com/user_avatar/community.roonlabs.com/eric/32/48359_2.png) [@eric](https://community.roonlabs.com/u/eric)\ **Post date:** [August 1, 2016, 11:46pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/6 "2016-08-01T23:46:32Z")
Hi @Woraphot_Jangkamonku ----- Thank you for the feedback and my apologies for the inconvenience here. In order to accurately evaluate this issue, I’d like to gather some information from you in regard to what equipment you are working with. Can you please describe in detail, as shown [here](https://community.roonlabs.com/t/im-having-a-problem-with-roon-where-do-i-report-it/2185), your current setup. The more detailed you are the easier it will be to troubleshoot the problem. Thanks! -Eric ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [January 21, 2017, 4:25am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/7 "2017-01-21T04:25:08Z")
Hi [@support](https://community.roonlabs.com/groups/support) I’ve been having this “network error: please check your internet connection” problem all week. Have tried resetting, rebooting etc Am on HIFI with Tidal & able to login on pc app, browser, ipad app etc Located in Australia PC Windows 10 \> Squeezebox \> Amp plays local data files Please assist ---
**Author:** ![philr](https://community.roonlabs.com/letter_avatar/philr/32/5_5575768a8748004e209b776fc1b2916d.png) [@philr](https://community.roonlabs.com/u/philr)\ **Post date:** [January 21, 2017, 5:00am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/8 "2017-01-21T05:00:51Z")
Try the things in this thread. > [@Tidal Login Problem](https://community.roonlabs.com/t/tidal-login-problem/8491): > > Hi, This is the third night that Roon tells me there is a login problem with Tidal, I have to restart Roon Server each time and then is ok, but, I think doing this every night is nonsense. Can anyone help me or guide me? Thanks ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [January 21, 2017, 1:47pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/9 "2017-01-21T13:47:08Z")
I’ve tried everything. Very frustrating. Had it going great ever since my sign up ---
**Author:** ![mike](https://community.roonlabs.com/user_avatar/community.roonlabs.com/mike/32/48354_2.png) [@mike](https://community.roonlabs.com/u/mike)\ **Post date:** [January 23, 2017, 8:56pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/10 "2017-01-23T20:56:59Z")
Are you able to see your account information in Roon in Settings \> Account? What are you seeing when you click Edit next to TIDAL on Settings \> Services? ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [January 24, 2017, 9:43am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/11 "2017-01-24T09:43:12Z")
I can see my account information in Settings \> Account On Settings \> Services I see [pic attached] ![](https://roon-community-uploads.s3.amazonaws.com/original/2X/8/8428ee4ee4b58bb26f5d20034cb8c4d727bcb370.jpg) ---
**Author:** ![Greg](https://community.roonlabs.com/user_avatar/community.roonlabs.com/greg/32/48370_2.png) [@Greg](https://community.roonlabs.com/u/Greg)\ **Post date:** [January 24, 2017, 5:29pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/12 "2017-01-24T17:29:17Z")
Hi Michael, So what happens if you enter your Tidal login information? Cheers, Greg ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [January 26, 2017, 1:48am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/13 "2017-01-26T01:48:49Z")
![](https://roon-community-uploads.s3.amazonaws.com/original/2X/d/db0e92d22649086a0eced56770095252e6f4aea1.jpg)This is the error after I put in my login/password and click login. I’m logged in on iPhone apps etc. ---
**Author:** ![eric](https://community.roonlabs.com/user_avatar/community.roonlabs.com/eric/32/48359_2.png) [@eric](https://community.roonlabs.com/u/eric)\ **Post date:** [January 26, 2017, 5:23pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/14 "2017-01-26T17:23:00Z")
Hi @mdm1979 ----- Thank you for the follow up and the feedback, both are appreciated! Can you verify if you are able to login in to TIDAL successfully via a web browser or the application? Furthermore, and my apologies if I have missed this in your report, have you tried power cycling your hardware yet? -Eric ---
**Author:** ![Dmitry\_Semenov](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dmitry_semenov/32/39154_2.png) [@Dmitry\_Semenov](https://community.roonlabs.com/u/Dmitry_Semenov)\ **Post date:** [January 27, 2017, 12:20am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/15 "2017-01-27T00:20:06Z")
I’m using Tidal with Roon through iPad application. Very often I don’t get my Tidal library inside roon app because roon fails to connect to Tidal. This happens all the time especially after roon server restart. I’m getting **Network error: Please check your internet connection** Deleting tidal account through settings/services inside roon app doesn’t help. restarting roon server doesn’t help. However after few days the login starts to work again. It seems there is some problem with authenticating inside roon server or in the roon app. **Very very annoying!!!** I’m running Fedora 25, latest roon x64 server, latest ipad app. I even changed the password on Tidal and nothing helps. ---
**Author:** ![Dmitry\_Semenov](https://community.roonlabs.com/user_avatar/community.roonlabs.com/dmitry_semenov/32/39154_2.png) [@Dmitry\_Semenov](https://community.roonlabs.com/u/Dmitry_Semenov)\ **Post date:** [January 28, 2017, 6:37pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/16 "2017-01-28T18:37:12Z")
The problem is fixed with 2 consecutive restarts (stop/start, stop/start) of roon server. At least now Tidal is working, but men this is annoying! ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [January 29, 2017, 2:26pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/17 "2017-01-29T14:26:40Z")
Seems like my browser wont log in, yet apps other than Roon do ![](https://roon-community-uploads.s3.amazonaws.com/original/2X/c/c29b40d3cf327692aba062ab4ca3a38b6572fe18.jpg) ---
**Author:** ![eric](https://community.roonlabs.com/user_avatar/community.roonlabs.com/eric/32/48359_2.png) [@eric](https://community.roonlabs.com/u/eric)\ **Post date:** [January 30, 2017, 9:02pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/18 "2017-01-30T21:02:32Z")
Hi @mdm1979 ----- Thank you for the follow up. My apologies for the confusion on my part, but based on your screenshot you are unable to access TIDAL a web browser, correct? Furthermore, are you able to connect to other websites? -Eric ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [February 2, 2017, 2:51am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/19 "2017-02-02T02:51:16Z")
All sites work, Tidal doesn’t work on my browser or Roon at home but I am able to login successfully to Tidal through browser at work. Hopefully the Roon 1.3 update can repair this issue. ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [February 3, 2017, 1:50pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/20 "2017-02-03T13:50:32Z")
No luck with latest update either ---
**Author:** ![vova](https://community.roonlabs.com/user_avatar/community.roonlabs.com/vova/32/48355_2.png) [@vova](https://community.roonlabs.com/u/vova)\ **Post date:** [February 3, 2017, 1:56pm UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/21 "2017-02-03T13:56:36Z")
Inability to login TIDAL through Chrome points to an issue outside of Roon. I would suggest to check your firewall, VPN or any other software which is responsible for network control and installed on that machine. ---
**Author:** ![mdm1979](https://community.roonlabs.com/letter_avatar/mdm1979/32/5_5575768a8748004e209b776fc1b2916d.png) [@mdm1979](https://community.roonlabs.com/u/mdm1979)\ **Post date:** [February 5, 2017, 7:54am UTC](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992/22 "2017-02-05T07:54:27Z")
I’ve tried everything. Turned off firewall, reset browser, modem. I’ve now contacted Tidal. [Next page](https://community.roonlabs.com/t/tidal-login-issue-network-error-please-check-your-internet-connection/12992.md?page=2)