TIDAL login not possible in roon

It is not possible to log on to Tidal inside roon on my IPAD. I only get a message that user name or password are wrong. I know the user name and password are correct. I do not have problem logging in to Tidal direct. Only through Roon.

Hi @Petter_Johansen ---- Thank you for the report and sharing your feedback with us!

Moving forward, I would recommend the following (in this order):

  1. Try power cycling the device hosting your Roon core as well as the iPad remote.

  2. Try deleting your TIDAL cache.

If either of those methods do not yield a positive result:

  1. Would you mind going into the database on your Core and deleting this file:

Database/Registry/Core/tidal_account

If you are unable to locate the ‘tidal_account’ file:

  1. Confirm that your TIDAL account is still active, as suggested here.

-Eric

Hi Eric,

Same here, tried everything you listed. I have no tidal_account file in my Core (QNAP NAS).

Tidal account is fine, because it works when I use my Mac as Roon Core.

Any other suggestions?

Going to need logs from your roonserver on the NAS… @support, can you help?

Hi @Alexandre_Siufy ----- Thank you for chiming in and sharing your experience with us.

Moving forward, may I kindly ask you to please follow the instructions found here and upload us a set of Roonserver logs.

-Eric

@support

Hi I’m having difficulty logging into my Tidal account from roon.

I’m running
RoonServer for QNAP (x64)
Installed RoonServer: 1.4 (build 294) stable
QPKG-Version: 2017-10-03

With 1.4 running on my phone, tablet and PC

I’ve tried :-

  • Deleting the cache on my Nas
  • Uninstalling and reinstalling the software on the QNAP
  • Restarting the server multiple times.

No matter what I try when I attempt to login in I get bad username or password.

I can of course login directly to Tidal using the same credentials.

Many thanks,

Hi, @Dsg, sorry to hear about your problem. Would you mind also trying:

  1. With the application not running … would you mind going into the database on your Core and deleting this file:
    Database/Registry/Core/tidal_account

If you are unable to locate the ‘tidal_account’ file:

  1. Confirm that your TIDAL account is still active, as suggested here.

Thanks!


Ivan