Tidal login works on PC but not Roon

[phil_hebden]

I can login and play Tidal on my laptop, but try and add to Roon it refuses. Same username and password
I get bad user name or password. Even though Laptop logs in and plays

[xxx (Banned - toxicity)]

You’re probably fat fingering one or the other? Easy enough to do.

Password is case sensitive, of course.

Did you change it since you posted this -

MQA via tidal through Roon

I’ve searched the forums up and down and haven’t been able to find an answer. I have the £20 monthly Tidal but can’t figure out if I can get MQA. My DAC is not MQA compatible it’s a Chord Chordette 2qute but I’ve read that Roon can decode/unfold before it reaches the DAC and so my 2qute should get the HiRes stream. If someone could explain or at least point me to the threads that explain I’d be very happy as you were

[Werner_Ulber]

Hi Phil,
I have the same problem since today.
It worked month before…
Did you find out why?

[Jeremy_Greenwood]

Same problem here. Tidal not connecting in roon this morning, but works on pc. Copied and pasted the password so not a fat finger problem!

[jimmy_stabler (justjames)]

I had this issue when I first signed up a few months ago as well. Not sure what it was, but it eventually worked out…at least I’m not the only one

[ged_hickman1]

Try clearing the Tidal cache not sure if it applies here but can’t hurt.

1. Shutdown your Roon Core
2. Find and open your Roon database
3. Navigate to /Library/Roon/Cache
4. Move the contents of the /Cache folder elsewhere, like your desktop
5. Try restarting Roon and syncing Tidal

[Jeremy_Greenwood]

Thanks @ged_hickman1. I tried your suggestion. That didn’t work for me, but a restart of the roon server fixed things

[ged_hickman1]

Ha! I thought you might have done that already If in doubt reboot.

[Jeremy_Greenwood]

Yes indeed

[CrystalGipsy (Resisting the flow!)]

I have also had this issue a few times since last update.

[alessandro_niola]

I had the same issue this morning, Tidal was not working and I was getting a "network error "message on log in page. At the same time Tidal App was working fine on my laptop and same goes for the Auralic/Tidal functionality.
So that was a “Roon only” issue. I tried other network services on Roon such as internet radios and those were failing as well.
I cleared up the Roon cache, no success
I rebooted my ROCK core, no success

I rebooted my modem and that fixed the issue.

I hope this helps
Ale

[Werner_Ulber]

I fixed the problem with a reboot of my core…