Tidal network error on ROCK [Solved - Cleared TIDAL Cache]

Support
4

Hello @John_Merritt,

Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please try clearing out your TIDAL cache on the ROCK? The steps to perform the clear cache are listed below:

  1. Open the ROCK WebUI and Stop RoonServer from Running
  2. Find and open your ROCK’s Roon folder from another computer
  3. Locate and delete only the cache folder (Roon/Cache)
  4. Restart RoonServer from the ROCK WebUI
  5. Attempt to log into TIDAL again

Please let me know if those instructions work and resolve the issue.

Thanks,
Noris