Hi, thanks for your help as always - I seem to be having an issue with my Roon Core [on ROCK] where it won’t let me log into Tidal.
A previous fix suggested deleting the following file from the Roon Database:
Which can be found here:
Which I’ve looked for, but I only seem to have a file named ‘tidal_storage_sync’. Could this be the problem?
If I disconnect from the ROCK Core and use my MacBook as the Core then Tidal works perfectly.
Any help would be much appreciated. Cheers!
Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please try clearing out your TIDAL cache on the ROCK? The steps to perform the clear cache are listed below:
- Open the ROCK WebUI and Stop RoonServer from Running
- Find and open your ROCK’s Roon folder from another computer
- Locate and delete only the cache folder (Roon/Cache)
- Restart RoonServer from the ROCK WebUI
- Attempt to log into TIDAL again
Please let me know if those instructions work and resolve the issue.
Sorry it’s taken a few days to get this looked at! That worked great. Cheers Noris.
Happy to help @John_Merritt! Thanks for contacting support and have a great day!
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