Tidal not connecting for several days

huang · April 8, 2020, 12:53am

Core Machine (Operating system/System info/Roon build number)
Nucleus+ (Version 1 build 186)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Ethernet
Spectrum modem --> Orbi router --> (Ethernet) switch --> (Ethernet) Nucleus+

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
(Ethernet) to Sonore uRendu (USB) Chord Qutest

Description Of Issue
I’m using a Roon Nucleus+, and previously have never seen an issue with Tidal integration. I have rebooted, and power cycled the Nucleus, I am not able to log into tidal. The other day I just got the spinner thing. Today I get a error: “There was an unexpected error please check your account details (Missingmethod), “ when I try to login. The Tidal app will allow me to log in and play music on my pad, phone and

wizardofoz · April 8, 2020, 1:14am

Have you restarted the whole network infrastructure too yet?

Moving this to #support:nucleus-support for you too and flagging @support

huang · April 8, 2020, 1:27am

I have restarted the Orbi router, not the one from the cable company. I’ll try that

wizardofoz · April 8, 2020, 1:31am

You are not using any firewalls or perhaps in china?

What roon build versions are you on, it should be B528

huang · April 8, 2020, 2:27am

528 on the Nucleus. No firewalls

noris · April 8, 2020, 3:31am

Hi @Huang,

This error only occurs when your Roon Remotes are out of date. Please ensure you are using build 528 on all the remotes you use to control the Nucleus.

wizardofoz · April 8, 2020, 6:50am

I meant all versions (edited)…as Noris has noted too

Carl · April 8, 2020, 3:13pm

A post was split to a new topic: Cannot login into Tidal

huang · April 9, 2020, 3:32am

You were correct all of my remotes were not at the most current. I have updated them, logged in without seeing the error. I got a screen that had a checkmark and said I logged in successfully. I however, do not see any of my Tidal albums in Roon. I have Roon set to backup at midnight. Will I see the albums following that?
I see this on my browser:

But under Services I see:
(well if I can catch the Services screen between Roon crashes I’ll post it)

Oh did I mention Roon keeps crashing now.

noris · April 9, 2020, 3:46am

Can you try to perform a manual sync under Roon Settings -> Services -> Edit button next to TIDAL -> Sync Library Now?

Roon Settings -> About -> Cogwheel next to Core/Remote name -> Automatically Install All Updates

wizardofoz · April 9, 2020, 4:24am

auto updates doesn’t work for iOS devices in roon settings but you can set apps to be updated regularly in iOS settings. android im not sure about

huang · April 9, 2020, 4:45am

Thanks Wizardofoz… I was trying to get the Tidal thing listening to an album… now Roon reports lost connection and searches every few minutes… ARRRRRRRR

wizardofoz · April 9, 2020, 5:02am

Not sure I follow you - its reporting a lost connection to tidal or from the remote to the core?

huang · April 9, 2020, 2:44pm

It was reporting a lost connection to all my remotes every couple of minutes or so. It seems to have resolved its self when I did a quick check this morning. I am away from home until later in the day so I can not see if it is permanent.

In between core searches though Roon reported I connected my account, I saw the screen that indicated I did not. Thanks for your help on this

noris · April 9, 2020, 6:53pm

Hi @huang,

When this issue occurs is the Nucleus Web UI still accessible? If it re-occurs do let me know and we can take a closer look at what’s going on here.

huang · April 9, 2020, 8:23pm

Hi Noris,

What about the Tidal content, and ideas there?

noris · April 9, 2020, 9:23pm

Hi @huang

I am not sure what you are referring to, can you please be a bit more specific? After updating the remotes and logging into TIDAL again, what issue are you experiencing?

huang · April 9, 2020, 10:18pm

I seem to log into Tidal but I see:

If you scroll up you can see what I was seeing.

noris · April 9, 2020, 11:37pm

Hi @huang,

Can you try to reboot the Nucleus and try the login again? Does the same behavior occur from multiple Roon Remotes?

huang · April 10, 2020, 1:44am

Yes, I see none of my Tidal content on any remote… I use 3, MacBook, iPad pro, and iPhone 8. Now that I’ve restarted, Roon has started the lost connection every couple of minutes thing again.

Before I restarted I went into settings > Services, logged into Tidal again, and saw the screens I posted above. I can see the Nucleus Nucleus Web UI is still accessible throughout the incessant lost connection behavior. This is driving me crazy!!!