Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Network working fine
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Vortexbox Version: 2.7 Model: Audiostore Nova IP Address: 192.168.0.46 MAC: 40:8D:5C:11:F1:40 Serial Number: 00000000
Optical connect to NAIM Uniti2
Description Of Issue
CD ripped to Vortexbox play without issue on NAIM
Tidal plays to IPAD or Sonos over network
(Spotify plays to NAIM)
Trying to play Tidal via Roon - nothing. Shows as playing, no sound through NAIM or IPad or Sonos. RequiresRoon server restart b4 anything will play.
What is wrong with Tidal integration?
So we can better assist you, please describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.
Just to verify here, after a reboot you’re able to play TIDAL to any zone without issue? How long after a reboot do you start experiencing issues?
This occurs for all zones, including System Output of a remote, correct?
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Do you have another machine that you can temporarily use as your Core? It would be helpful to know if this issue is specific to this Core machine or if all Cores on this network are experiencing the same issue.
Sorry for the delayed response I was in Nigeria all week. Downloaded Roon server and ran on iMac. Works without any problems. Also using Devolo assisted WiFi. Correct me if I’m wrong but that suggest VortexBox hardware is the weak link in my arrangement?
Just to confirm, are you able to connect the Mac in the same way as the Vortexbox (connect that Ethernet cable to the Mac) just to rule out potential networking issues? It may be specific to the Vortexbox, but this would help us rule out networking issues for sure.