What best describes your playback issue?
· I hear distortion or noise when I'm playing music
What type of Zone is affected by this problem?
· *All of my Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue still occur with all Digital Signal Processing (DSP) disabled in MUSE?
· Removing DSP has no effect. I'm still having the same problem.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· February 15,16
What are the make and model of the affected audio device(s) and the connection type?
· Media Streamer: Naim ND5 XS2 (connected via WiFi or Ethernet – Optical Fiber) • Sonos Connect: Connected via Ethernet or WIFI • Sonos Play 5: Connected via Ethernet or WIFI • Amplifier: McIntosh MA8900 (connected via Coaxial Digital or Analog input)
Describe the issue
Most TIDAL songs fail to play properly — they sound distorted, play for a few seconds, skip to the next track (which is also distorted), and then the app freezes. This issue occurs on multiple devices, including my iPad, Mac, NAIM ND5 XS2 streamer, and Sonos system. It also happens across different apps/devices such Sonos. I’ve attached a file of one of the affected songs for reference.
Describe your network setup
• Modem: Spectrum Legacy Modem EU2251 • Router: Spectrum WiFi7 Router SB E1V1K • Music Server: Sonic Orbiter i5 (Model: Sonic Transporter) – Software Version 2.8 – Roon Version 2.47 (Build 1510) • Optical Module: Sonore Small Green Computer LPS • Ethernet Media Converter: Small Green Computer Ethernet Media Converter (10/100/1000 MB/s)
