Windows 10 / Roon Version 1.6 (build 416) stable (64bit)
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
TP-Link Archer C9. Connection via Ethernet cables
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Raspberry Pi + Hifiberry Dac+Pro used as ROON Bridge via RCA cable connected to AV Receiver
Description Of Issue
I have used ROON + TIDAL without any problems in my old PC. I recently had to change/upgrade my
computer/PC since my old PC broke down. I have reinstalled TIDAL and ROON
on this new PC I am using. I can still login to TIDAL via ROON and I can see TIDAL’s playlist recommendation but when I try to open, there are no songs available. I tried searching various artists and albums and none appear except for those in my existing library. On the other hand, I can search and play things normally on TIDAL app and directly on its website player though. Hope you can help me out. Thanks
Thanks for your reply. There is no difference in how this new pc and old pc are connected to the home network. I have also tried logging in and out of TIDAL several times within the Roon App in PC which is also my CORE. I still get the same errors unfortunately.
Actually the CORE is connected via a powerline adapter. Its like an ethernet connection that goes through the house’s power lines. I also had this same network setup connected on my old pc when ROON + TIDAL was working without issues.
I have tried disabling the antivirus and firewalls (currently using Norton) on the Core but TIDAL still would not work properly with ROON.
As we note in our networking guide, we’ve seen similar reports in the past where these types of adapters are may not be reliable and have caused some networking issues. If you temporarily take the powerline adapter out of the equation is there any change?
I finally figured out what was causing the errors. I forgot I had 2 accounts and was signing in to my inactive/faulty account. When I remembered my other active/working TIDAL account I signed in there and things are working fine now. Apologies for the trouble and thanks for helping me out.