Tidal playlist not synching completely

Support
1

Core Machine (Operating system/System info/Roon build number)
MacMini i7 16GB, latest Os, latest Roon build

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Fritzbox ftth, 1GB

**Audio Devices (Specify what device you’re using and its connection type -
Weiss Dac 501

Description Of Issue

Tidal playlist doesn’t sync completely.
I have a playlist which I constantly expand via Tidal. The list is currently 150 titles long on Tidal. In R00n it was only 100. I tried everything i found on this topic here:

  • synching multiple times, over days
  • removing the cache folder
    etc…
    After that I completely uninstalled Roon and made a core only installation…
    And now I have only 97 titles.
    Obviously there’s a long runner bug in Roon if I look at the various discussions over a longer period on this topic.
    Thanks for support
    Regards,
    Tom
3

Hi @Thomas_Schori,

Is it just one playlist that’s not syncing correctly to Roon? Others are syncing correctly?

4

Hi @dylan No, there are multiple playlists not synching correctly

5

Hi @Thomas_Schori,

If you make a brand new playlist in TIDAL with a few tracks that are missing from the other playlists do they sync over to the new one?

6

Hi @dylan yes, they are synched

7

Thanks, @Thomas_Schori — I’ll be following up via a PM with next steps.

8

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