Tidal playlist rename does not persist (ref#EGILF5)

[RobOK]

What’s happening?

· Other

Describe the issue

Rename of Tidal playlist doesn't stick

Playlist was initially created in Tidal app. In Roon it shows up. Weirdness in syncing, added 5 or so songs in Roon and the Roon app said it was syncing to Tidal but did not. Added songs again, no luck. Added again and they were now duplicated (easy to remove). Tried to rename the playlist multiple times, once on Tidal and multiple times on Roon. Everytime the playlist reverts to the original name.

This problem was reported here but support ticket closed for other user.

Issue with Roon Playlist Improver Quality Upgrade Operation Reverting in Tidal [Investigating]

What’s happening? · Something else How can we help? · None of the above Other options · Other Describe the issue I have been using Playlist Improver and I like it, but there appears to be a bug somewhere that limits its usability. I keep my playlists in Tidal. When I do an "upgrade quality" operation, Roon makes the change and then a minute or so later it reverts back to the original state. Sometimes it does not get completely reverted leaving duplicate tracks equal to two times the number of…

EDIT1: this was all happening around 7-7:30 PM EST. I just tried an additional time and the rename is seeming to stick this time.

EDIT2: I added a song. Roon says “Syncing Playlist to TIDAL”. Song does not get added. Try 2 more times. Song shows up and Playlist title reverts (undoing EDIT1 above) (7:40 pm)

Describe your network setup

Combination of wired/wireless (Eero)

[benjamin]

Hey @RobOK,

Thanks for writing in and sharing your report!

@RobOK

Rename of Tidal playlist doesn’t stick

Can you be more specific and share the name of the playlist you’re having issues with?

Can you set up a direct ethernet connection from your Mac running Roon Server, directly to your primary router?

Lets also clear your Tidal cache as an initial troubleshooting step:

• Exit out of Roon
• Find and open your Roon database
• Navigate to /Library/Roon/Cache
• Move the contents of the /Cache folder elsewhere, like your desktop
• Try restarting Roon and verify if the issue still occurs

I’d also disable any extensions you currently have active during our troubleshooting, if possible. Thank you!

If the above doesn’t help, it may be worth testing different DNS servers tied to the Mac - we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

We’ll be on standby for your reply!

[RobOK]

Sorry, life got busy… will try again

[RobOK]

I think at some point Tidal had a beta that allowed AI generated playlists. The playlist that is not renaming has a little sparkle graphic that indicates it was made with their AI. As far as i can tell, the beta and that feature are gone!

[noris]

Hi @RobOK ,

Can you share a few screenshots of the behavior on your end (that also show the playlist name)? We can try to see if there are any specific errors in your logging at that timestamp.

[RobOK]

That little symbol means “AI Generated” in Tidal. They have since removed the feature from beta as far as I can tell.

In Roon, rename playlist. Stays for a minute or two, then reverts.

[benjamin]

My apologies @RobOK, if you create a copy of this playlist within Tidal (Not connected by AI at this point) and attempt a sync + playlist name update in Roon, does the same issue occur?

@noris

We can try to see if there are any specific errors in your logging at that timestamp.

We’re not seeing any obvious errors from Roon Server logs, however, we see a repeating process of the changes being made and updated successfully, to then repeat the process. I’ll be curious to see if the copy runs into the same issue.

[RobOK]

Thanks @Benjamin – this seems like a weird edge case, probably not worth the time if it does not fix any broader problem on your end. You can close this.