Tidal playlist skips tracks and stops with error message (ref#3EHCOI)

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Small Green Computer sonic Transporter (Roon core) and Ultra Rendu streamer. USB output to Brooklyn Dac.

Describe the issue

Tidal playlist plays 1st song for about 30 secs, then skips several tracks, the stops with message “Stopped playing. Too many errors.”

Describe your network setup

Small Green Computer server and streamer directly connected to internet.

Hi @anthony_pizzimenti ,

Can you try to disable and re-enable TIDAL under Roon Settings → Services and see if that helps? If it does not, can you check your subscription on https://account.tidal.com/subscription ? If you are getting only 30s snippets, it sounds like your subscription might have expired.

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