Tidal Playlist Stops

[Sandy_Ellsworth]

I have a Roon Nucleus and a Tidal HiFi US subscription. Often times when a Tidal Playlist is playing it just stops after a song. Then i select the next song in the playlist with the Play from here notation and it starts. Then stops after that song.

[ashley]

Hi @Sandy_Ellsworth so sorry for the delay in our response to your concern! I appreciate you letting us know that this has been happening. In order to assist properly, we’ll need more information about your current setup.

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

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Additionally, can you please provide us with a screenshot of the queue when you’re playing one of your TIDAL playlists? You can find the queue by going to the media footer and to the right of the previous/play/next buttons, you’ll see a triangle with 3 lines. Click on this and it will bring you to the queue - I’m interested to see if your playlists are queuing up.

You can also try playing your full playlist by going to the playlist in Roon, clicking on the first song in the playlist and selecting “Play from here” - does the next track play after the first is finished?

Thanks! I look forward to hearing back from you!