Tidal Playlist Sync Issue in Roon (ref#CS1EXL)

[tycho350slk]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hi, I have a problem with Roon / Tidal: New songs added in Tidal playlists are not synced anymore in Roon. Eventhough i manually have synced several times, the New songs are still not visable. Last succesfull sync was around 14days ago. I restarted the Roon server several times, logged out Tidal in Roon also several times. Even logged out Tidal on my mobile Phone. Finale cleared the Roon cache…. Nothing seems to work. Andy suggesties or help is greatly appreciated

Describe your network setup

Glasfiber internet, Roon server installed on Windows 10 laptop, Connected with cable to default router. No VPN, no firewall. Most basic setup possible

[Arlen]

You are not alone, apparently… there is an issue with Tidal integration that probably will be resolved soon.

Sync Tidal - Roon

Hi, i am facing sync issues between Tidal and Roon. Since noon yesterday the Tidal library is not in sync with the library shown in Roon. I thought this would be fixed over night - but didnt. I forced sync, re-installed Roon - no change. Any ideas? Thanks. Martin

Tidal Playlists not synchronizing in Roon [Ticket in]

Hey @collector and everyone experiencing this issue! I wanted to follow up and mention: @collector - sorry you’re experiencing this issue, it’s absolutely a huge pain point. In better news, we’ve shipped a potential fix over to our Early Access build - we’ll be confirming it’s fully fixed over the next few days, and then it will be added to the next Production update. If you’d like to test the fix on Early Access, I’ll share a link and more information below. Otherwise, we should have a fix …

[martin_foerster]

Pls. send the link for the fix.
Thanks.

[Arlen]

Thre is no fix yet, as you can read in the second post I linked to.

[noris]

Hello @tycho350slk ,

Can you please try the latest Roon release and let us know if it helps with this issue? Thanks!

[tycho350slk]

Hello Noris, I installed the software update. All sync issues have been solved!
Thank you very much for solving this matter so quickly.
Highly appreciated!
Best regards, Tycho

[noris]

Hi @tycho350slk ,

Glad to hear that the issue is solved on your end, happy listening!