TIDAL PLAYLIST Sync

Support
1

when I see my TIDAL playlist using Roon…these are not aligned with the TIDAL one.
also after days…update done on Tidal are not reflected on Roon View…

any Help or suggestion ?

tx

Maurizio

2

On Services, synching tidal library will update your playlist.

3

many thanks…but are days…weeks that I see this picture and Playlist are not Synchronized…

do you have ideas why ? any other suggestions ?

ciao

Maurizio

4

Hey @Rzzmrz – can you try this:

  1. Close Roon
  2. Open Finder and click Go in the top bar
  3. Hold down the Alt key to unhide the Library folder
  4. Click the Library folder
  5. Find and open the Roon folder
  6. Navigate to /Library/Roon/Cache
  7. Move the contents of that folder elsewhere, like a RoonCache folder on the desktop
  8. Try restarting Roon and syncing Tidal

Let me know how that goes – if it fixes the issue, it might be helpful for us to get a look at that RoonCache folder, and if things are the same, we can take another look.

Talk to you soon @Rzzmrz!

5

Hi Mike, I did what you suggested just few minutes ago…at the first view the playlist are still not aligned…do I have to wait to allow the synchronization ? how long ?

6

Mike, this is the situation after I did what you suggested…some example …number of songs

Playlist Tidal Roon

A 1791 1759
B 521 477
C 2557 1803
D 2443 579

suggestions ?

Maurizio

7

suggestions ?

8

Mike, this is the situation after I did what you suggested…some example …number of songs

Playlist Tidal Roon

A 1791 1759
B 521 477
C 2557 1803
D 2443 579

suggestions ?

Maurizio

9

Mike, this is the situation after I did what you suggested…some example …number of songs

Playlist Tidal Roon

A 1791 1759
B 521 477
C 2557 1803
D 2443 579

suggestions ?

Maurizio

10

Hey @Rzzmrz – sorry for the slow response here. Can you confirm:

  • Whether these are playlists you’ve created
  • What country your Tidal account is from
  • Whether you can identify any of the songs missing from your playlists in Roon
  • Whether you can find these songs in Roon by searching, and whether they can be played

For the last two questions, assuming you can identify the missing tracks, can you provide some links to the content on Tidal’s website, so we can try to reproduce in house?

Thanks!

11

Hi Mike,
answering your question:

  1. yes…I have created the playlist mentioned
  2. I live in Italy
    3 and 4…i cannot identify easily the song missing…maybe you can find these playlist searching in Tidal…as example precise name is : 2015 Pitchfork 8 plus…this one in tidal is 2469 tracks and on roon is 991 tracks
12

Hi Mike,
answering your question:

  1. yes…I have created the playlist mentioned
  2. I live in Italy
    3 and 4…i cannot identify easily the song missing…maybe you can find these playlist searching in Tidal…as example precise name is : 2015 Pitchfork 8 plus…this one in tidal is 2469 tracks and on roon is 991 tracks
13

Hello @Rzzmrz, unfortunately I can’t find this playlist using search, but here what we can do: go to TIDAL website, open this playlist, copy the hyperlink for this page and send it to me (you can use PM).

14

Helo @vova …these are some link …as example

  1. on tidal…2147 tracks…on roon 2092
    http://listen.tidal.com/playlist/d10f4258-731d-4eab-9525-bd71097d885f

  2. on tidal 3142 tracks…on room 1803
    http://listen.tidal.com/playlist/d1ad2305-b694-4256-ac0c-1df3599bc923

  3. on tidal 2469 tracks…on room 991
    http://listen.tidal.com/playlist/997b43ee-ed52-4594-b951-a2b68e6a2df9

lets me know…thanks

15

Helo @vova …these are some link …as example

  1. on tidal…2147 tracks…on roon 2092
    http://listen.tidal.com/playlist/d10f4258-731d-4eab-9525-bd71097d885f

  2. on tidal 3142 tracks…on room 1803
    http://listen.tidal.com/playlist/d1ad2305-b694-4256-ac0c-1df3599bc923

  3. on tidal 2469 tracks…on room 991
    http://listen.tidal.com/playlist/997b43ee-ed52-4594-b951-a2b68e6a2df9

lets me know…thanks

16

Hey @Rzzmrz, I can reproduce the issue you are experiencing. So, I’ve made a ticket and waiting on the feedback from our dev team. I’ll keep you updated. Thanks for your patience.
Stay tuned.

17

HI @vova…do you have news ? thanks…ciao

18

hi…do you have any news ? tx

19

Sorry for the delay here @Rzzmrz! This issue was debugged last week and you can expect the fix in our next release, which should go live in the next couple of days.

Appreciate your patience here!