Core Machine (Operating system/System info/Roon build number)
MAC OS 10.14.3
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Zyxel + BT Whole home wifi
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/ect.)
Naim Muso and Muso qb -
Description Of Issue
Just signed up and really enjoying the app but i am having some issues. See below.
Playlists are listed in roon but show empty. I have searched this and i cannot find the answer.
Synced Tidal with Roon - no joy
Log out and back in - no joy
Cannot favourite a playlist i created in Tidal app. Nothing appears as you hover over it
Any help would be great. Screenshot attached
Would the issue be that i did have a Trial account with you using the same Tidal account details but i had to re-register for the trial, due to me being a fool and cancelling it before realising i wouldn’t be able to login after cancelling.
Hope that makes sense?!
Thanks in advance
Just been informed to add
Thanks for contacting us regarding this issue. I have a few questions to provide some clarification:
Can you please share a screenshot of the playlist contents you see in the TIDAL app for one of these playlists that have 0 tracks?
all of your playlists display this behavior or just the one’s you showed in the screenshot?
Are you able to play back TIDAL tracks in both the TIDAL app and also in Roon?
I don’t think this issue is due to having the second trial with us, it is too early to say where the issue is but the above questions will help us narrow it down.
@support Thanks for coming back to me.
screen shot enclosed
out of abut 50 playlist 2 have transferred
As if by magic they have now all synced and seem to be playing happily. Maybe i need to learn to have some patience. Whatever happened we are good now.
Glad to hear that the playlists sync’d over! Not sure why it took a while, but glad that the sync completed and your playlists show up as expected.
@support, me again…sometimes when i open the app and press play it comes out the speakers at max volume even though it said 40% before pressing play and I see the slider shoot all the way up to 100%. Is there a setting I need to change.
Thanks for letting me know that. We are aware and working on it with Niam as mentioned in this thread here:
Thanks for pinging us here again regarding this issue.
We have been actively discussing this issue and we have a ticket open internally that is currently in development. While this problem seems to occur even without Roon involved, we are hoping to implement a fix or workaround soon.
I can’t specify an exact timeline of when this change might ship, but we are hoping to have something in testing soon.
Please be sure to keep a close eye on that thread for any new updates as I will share them as we make progress on this issue.
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