Tidal playlists not syncing from Soundiiz to Roon (ref#JUSHVX)

Support
1

What’s happening?

· Other

Describe the issue

Two Tidal playlists (from Soundiiz) not syncing into Roon

Describe your network setup

Roon core wired

2

Do you mean they are not syncing from Tidal to Roon? Did you do a manual sync of Tidal? Look at the Tidal app and see if they are there.

3

Hi @RobOK,
Thanks for writing in to us about this problem. I have the same questions as @Jim_F. Once we have those answers we can proceed with troubleshooting!

4

Yes, I though by writing “Tidal playlist” it was clear , I’m not sure how else to say it, here is more details:

  • I see friends 2 playlists on Spotify
  • I liked them on Spotify so they show in my list of PL
  • On Soundiiz I ran a transfer successfully
  • In Tidal I see the two playlists with tracks
  • In Roon they don’t show up
  • In Roon I go to TIDAL section and hit refresh
  • In Roon I go to services and have it sync again
  • Still not in Roon

Thanks!:pray:

5

It seems to me, Tidal is seeing something different about these playlist from your normal Tidal playlist. Maybe because they were created by someone else, IDK.

A possible work-around might be to create a new playlist in Tidal and add this playlist to it. Then, see if it will sync with Roon.

Or, maybe do something similar in Spotify before sending to Tidal.

6

Not a bad idea Jim, thanks! I won’t have time for a few days.

1 Like
7

Hi @RobOK ,

Is there any change in behavior if you try to log out/back into TIDAL via Roon Settings → Services? What are the names of the affected playlists? We can enable diagnostics to see if Logs are displaying any errors specific to those playlists.

8

Sent in PM

9

Hey @RobOK,

In the meantime, we also wanted to check in and see if @Jim_F’s above workaround made any difference in behavior?

We’d be curious to know if the playlist source plays a role in the issue.

10

Jumping ahead, I created a new playlist (called “This is a new playlist”) in Tidal and added three songs, it showed up immediately in Roon. Check.

Following the Jim-F suggestion, I created two empty playlists in Tidal and used Soundiiz to transfer songs into these new, empty playlists. Like the original problem, they are NOT showing up in Roon. Very strange. I will PM a screenshot.

11

Thanks @Benjamin – this seems like a weird edge case, it’s probably not worth Roon developer time if it does not fix any other problem on your end. You can go ahead and close this.

1 Like
12

We’ve made a ticket in for our QA team to attempt to reproduce in-house, in which we’ll be able to investigate further.

I’ll go ahead and close this thread for now - thank you for the report @RobOK!

13

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