Tidal playlists not updating in Roon (ref#QKMGFY)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Tidal playlists (Tidal mixes) don't get updated in Roon

Tell us about your home network

· I'm using Google Wifi mesh routers. There is a small Netgear switch connected to one of the mesh nodes that distributes wired Ethernet through the house for devices that need a wired connection. My Roon endpoint device is Holo Audio Red network transport connected to Ethernet outlet (it has no wifi module). Tidal streaming works fine but the playlists don't update

2

Hi @russel777,

Thank you for your report.

Can you please share a screenshot here along with the name of the playlists to which you’re referring? Just to confirm, are these playlists you’ve created within Roon, or content generated automatically/editorially by Tidal from the Roon → Tidal homepage?

3

Hi,

Thank you for responding. I’m not longer affected by the problem as of today.

I think (more testing is needed on my end) the issue happened due to me selecting the “retry” option on “TIDAL login failed” popup.

Somehow this popup always comes up when I open Roon Android app on my phone and if I select the retry option instead of just waiting for it to go away I end up with non-synching Tidal playlists.

I think if I wait for the pop-up to disappear the issue doesn’t happen

Thank you,

Rami

4

Actually, I think I spoke too soon: the issue still persists. To be more specific the titles of Tidal playlists get updated in Roon, but not the contents.

See attached

First is a playlist in Tidal app and its contents, next is the same playlist in Roon and it’s displayed contents. If I try to play the playlist in Roon what gets played is the actual tracks that are present in Tidal app, but the display in Roon doesn’t show them.

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The auto-generated playlists don’t display contents properly in both my Android app and Windows 11 Roon client. The issue seems to come from the Roon server itself

5

HI @russel777,

Thanks for the screenshots! If you hit the refresh icon (arrow going in a circle to the right of the back arrow ‘<‘) do the playlists update properly?

If you force a manual sync in Roon Settings > Services > Tidal > Edit, do you experience the same issues?

Thank you!

6

Hi Benjamin,

No, they don’t. I tried both the methods you suggested with zero success

I also tried restarting Roon server and that didn’t work either. The playlists are stuck in both Roon mobile app and Roon on another Windows machine

Thank you,

Rami

7

Hello @russel777 ,

Thanks for letting us know. What is strange is that we are not seeing this behavior on our end. I wonder if a cache clear could help here, can you please try:

  • Exit out of Roon + RoonServer (from taskbar)
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
8

Hi noris,

Thank you so much for the solution - it worked!

I wonder what the cache is needed for? After I deleted the cache folder contents (that were massive) I can see no loss of settings or albums or login details - everything is as it was before (but properly working), then what was all the cache for?

Thank you again,

Rami

9

Hello @russel777,

I’m thrilled to hear that clearing the cache folder did the trick!

To answer your question: the Cache folder is essentially Roon’s “short-term memory.”

  • Images: Roon stores high-resolution artist photos and album covers here so it doesn’t have to download them every time you scroll through your library.
  • Streaming Databases (.db files): These store temporary snippets of metadata from Tidal or Qobuz to make searching and browsing feel instantaneous.

It doesn’t store your actual settings, playlists, or login info (those live safely in your main Database), which is why everything looked exactly the same once you restarted.

However, sometimes a file in that “short-term memory” gets corrupted or “stuck”—much like a browser tab that won’t refresh. When that happens, Roon keeps reading the old, broken data instead of asking Tidal for the new version. Deleting the folder simply forces Roon to start fresh and download clean, updated data from the servers.

Since your playlists are now syncing perfectly, I’ll go ahead and close this thread. Enjoy the music!