Tidal playlists not updating in Roon (ref#QKMGFY)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Tidal playlists (Tidal mixes) don't get updated in Roon

Tell us about your home network

· I'm using Google Wifi mesh routers. There is a small Netgear switch connected to one of the mesh nodes that distributes wired Ethernet through the house for devices that need a wired connection. My Roon endpoint device is Holo Audio Red network transport connected to Ethernet outlet (it has no wifi module). Tidal streaming works fine but the playlists don't update

2

Hi @russel777,

Thank you for your report.

Can you please share a screenshot here along with the name of the playlists to which you’re referring? Just to confirm, are these playlists you’ve created within Roon, or content generated automatically/editorially by Tidal from the Roon → Tidal homepage?

3

Hi,

Thank you for responding. I’m not longer affected by the problem as of today.

I think (more testing is needed on my end) the issue happened due to me selecting the “retry” option on “TIDAL login failed” popup.

Somehow this popup always comes up when I open Roon Android app on my phone and if I select the retry option instead of just waiting for it to go away I end up with non-synching Tidal playlists.

I think if I wait for the pop-up to disappear the issue doesn’t happen

Thank you,

Rami

4

Actually, I think I spoke too soon: the issue still persists. To be more specific the titles of Tidal playlists get updated in Roon, but not the contents.

See attached

First is a playlist in Tidal app and its contents, next is the same playlist in Roon and it’s displayed contents. If I try to play the playlist in Roon what gets played is the actual tracks that are present in Tidal app, but the display in Roon doesn’t show them.

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The auto-generated playlists don’t display contents properly in both my Android app and Windows 11 Roon client. The issue seems to come from the Roon server itself

5

HI @russel777,

Thanks for the screenshots! If you hit the refresh icon (arrow going in a circle to the right of the back arrow ‘<‘) do the playlists update properly?

If you force a manual sync in Roon Settings > Services > Tidal > Edit, do you experience the same issues?

Thank you!

6

Hi Benjamin,

No, they don’t. I tried both the methods you suggested with zero success

I also tried restarting Roon server and that didn’t work either. The playlists are stuck in both Roon mobile app and Roon on another Windows machine

Thank you,

Rami

7

Hello @russel777 ,

Thanks for letting us know. What is strange is that we are not seeing this behavior on our end. I wonder if a cache clear could help here, can you please try:

  • Exit out of Roon + RoonServer (from taskbar)
  • Find and open your Roon database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon and verify if the issue still occurs
1 Like
8

Hi noris,

Thank you so much for the solution - it worked!

I wonder what the cache is needed for? After I deleted the cache folder contents (that were massive) I can see no loss of settings or albums or login details - everything is as it was before (but properly working), then what was all the cache for?

Thank you again,

Rami