Previously I reported a problem with the synchronization of Tidal Playlists. I have been talking to Tidal and definitely it is their issue, however it is having an impact on Roon. Sometimes the manifestations in Roon are different form the ones in Tidal App.
I share the report I wrote to Tidal and the videos, so that you can work together with them for solving this annoying issue:
"Dear all,
Since some weeks I having issues with updating the playlists. In Tidal App (IOS & OSX), sometimes it does not allow to delete the songs —as you can see in the video 1. It only works via the web app. I tried logging out, but although it worked for some minutes, it came back to the same problem. In ROON App I have a similar issue. The outcome is the same but in this case, for some seconds the song dissappears but then it comes back to the playlist —as you can see in the video 2.
I have the problem at different time —morning, night.
New update: this is getting quite insane. Now Tidal is duplicating (or more than than) the songs in the playlists. Furthermore, the synchronisation with ROON was broken. I had to re-login to Tidal in ROON to solve the problem. A detail: when I have problem for deleting songs from the playlists I log out and then it works but only for 1 song. So if I want to delete 10 songs I have to repeat the procedure 10 times.
Thanks for the report. I’ve enabled logging for your account and I’ve forwarded the logs/video to the team for closer analysis. Once they’ve had a chance to review, we’ll let you know, thanks!
Hi @Hector_Morales,
The developers have asked for you to test something out. Please try fully shutting down RoonServer to ensure it is not interacting with TIDAL in any way. Then, test playback using only the TIDAL app.
If the issue persists outside of Roon, it would indicate a problem on TIDAL’s end, and we recommend reaching out to TIDAL Support for further assistance.
The problem remains. It is absolutely a Tidal issue with impact on Roon’s experience, since I also have the same problem in their IOS app and even in their website. Hope you can work together to solve the issue.
Only that the technical team is working on the issue. The same problem has been reported in reddit forums. The problem is that the catalogue of the alternative provided by Roon —Qobuz— is too limited so that makes me think whether it is worth it continuing having Roon —although it is not your fault :(. Hope Tidal can solve this so basic and crucial issue.
Our team will continue to diligently monitor this thread and the associated diagnostics - we’ll also keep watch for related reports from other users.
We’ll try our hardest to uncover any potential workarounds you can take within Roon in the meantime, but until Tidal resolves the issue, we can only receive whatever data their API provides. We understand streaming service integration is a crucial feature and we’ll keep this thread open until the issue is confirmed resolve. Thank you again for your patience.