Tidal Roon conflict

[Mehul_Vekaria]

Hi

A system i support is suffering from being able to play back from any Tidal material.

The software allows you to browse the albums on tidal but says the title is not available

ROON works using music stored on Nas drive.

Could you please guild me to resolve this matter.

Kindest

Mehul

[noris]

Hello @Mehul_Vekaria,

Can you please provide some more information regarding your setup using this thread as a guide?

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the Support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the Support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain but…

Specifically this part:

• Details on your Core machine (OS, Hardware specs)
• Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
• Audio devices in use
• Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)

Thanks,
Noris