Tidal + Roon Library = Nightmare

(Rob G) #6

I spoke too soon… it decided to “rescan” and put 60 “albums” back in that I just deleted from Tidal. Roon is doing them in tiny batches of updates (between 1 and 4 files at a time), but sequentially.

(Martin Webster) #7

I suggest you provide details of your setup, as suggested by @Anthony_Bates, and wait for @Support to get in touch.

1 Like
(Rob G) #8

I have lost count of how many times I have deleted both versions of the Andrew Lloyd Webber album and the The Answer album… :’(

(Geoff Coupe) #9

I’ve moved this thread over to the Support category… Someone from the team will be along soon.

2 Likes
(Dylan Caudill) #11

Hi @Framgeld,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Using the Andrew Lloyd Webber and The Answer albums as an example, do you see these in your TIDAL favorites in the TIDAL app?

The TIDAL albums in your Roon library are synced with what appears in your TIDAL favorites. If these albums are removed from your TIDAL favorites, they won’t appear in Roon. When you delete these albums, it should be removing them from your TIDAL favorites list, but it sounds like there might be something going on here that is preventing that from happening and then they’re being synced back over.

Can you try removing these albums from your TIDAL favorites from the TIDAL app directly and then sync TIDAL in Roon and let us know if these albums are gone?

(Rob G) #12

Hi Dylan,

I will get that information together shortly. I managed to get rid of the aforementioned albums by re-attempting the delete then closing Roon until they eventually disappeared. The example I can demonstrate now is Europe’s “1982-2000” greatest hits album.

I deleted the album from Roon. Roon then decided to resync itself, which has resulted in the “album” being added back, but only as a single track:

Below is the same album on Tidal (with none of the tracks marked as added):

(Rob G) #13

Hi @dylan,

My setup:

  • All parts of Roon installed on MSI GT80 Titan 2QE laptop (4th generation Haswell chipset): 32Gb RAM, 4xSSD in RAID0, Intel i7-4980HQ CPU. Runs Windows 10 Home Edition v1903.
  • Virgin Media cable internet (Superhub 3 running in “modem only” mode) => Netgear WNDR3700 router => ethernet cable => laptop. DNS is set to automatic (i.e. not using Google DNS or similar).
  • Audio 1: laptop => USB connection to Chord Hugo TT DAC
  • Audio 2: laptop => Airplay to Yamaha RX-A830
  • Library is combination of FLAC and Tidal. I make Roon prioritise Tidal over local FLAC. Approximately 8000 FLAC files. FLAC files stored on an old Netgear NAS drive (not sure of model). FLAC files in the local library work flawless though.

The issue occurs even when music is not playing (I thought it may have been contention issue but it does not appear to be the case).

If you need further information, please let me know.

Thanks.

(Dylan Caudill) #14

Hi @Framgeld,

Moving forward, I’d like to enable diagnostics on your account. First I was hoping that you could reproduce this issue and make a note of the following:

  1. The time you delete an album
  2. The name of the album
  3. The time you sync TIDAL
  4. The time you notice the album return

Respond with the above information and we will enable diagnostics.

1 Like
(Rob G) #15

Hi @dylan,

It doesn’t do it to the album I immediately delete, and there is no discernible pattern. However, the following may help.

Album view was showing as me having 2151 albums.

20:29:30 Deleted album “Thrice - To Be Everywhere Is To Be Nowhere”, non-MQA version.
TIDAL synced itself
20:30:30 Album count went from 2150 to 2156 on its own, then shortly after went to 2153.

Some notes:

  • The three albums Roon has added, I have no idea what they are.
  • Roon has been open all day, and until restarted Roon and deleted the album, the album count was a steady 2151.
  • Pretty much 1 minute after deletion, Roon has added “something” to my library, and I have no idea what it is. However, it wasn’t related to to my FLAC files, as I watched it complete that process and nothing has changed there.
(Dylan Caudill) #16

Hi @Framgeld,

If you sort by Date Added in albums can you see what album was added?

(Rob G) #17

Hi @dylan,

I had a look at the albums sorted by date added… nothing in the list looks out of place. I still cannot see what was added. It is likely that the album it added was an older (and deleted) album, and the date it is using is the date that it was originally added to my library.

What do the diagnostics say?

(Rob G) #18

Hi @dylan,

23:04/23:05 this evening, Roon re-added the following items, all by the band Halestorm:

  • Apocalyptic (Singles and EPs)
  • I Am The Fire (Singles and EPs)
  • ReAnimate 2.0: The Covers [non-MQA version] (Singles and EPs)

I deleted them using Roon in the 5-10 minutes previous.

(Dylan Caudill) #19

Hi @Framgeld,

I wanted to reach out because I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send us over a set of logs using a shared Dropbox link. We will need logs from your Core machine.

1 Like
(Rob G) #20

Hi @dylan,

Sent logs via private message.

Thanks.

(Dylan Caudill) #21

Thanks, @Framgeld. I’ll be sure to pass those along to the team and I’ll reach out once I’ve received their feedback.

1 Like
(Dylan Caudill) #22

Hi @Framgeld,

I spoke with the team regarding their findings from the logs you sent over. They’re seeing signs that TIDAL seems to not be syncing properly sometimes which is why you’re seeing this.

The next time you delete something from TIDAL in Roon, can you check the Last Library Sync in Settings | Services | TIDAL and confirm that a sync appears after the deletion?

(Rob G) #23

Hi @dylan

I tried your suggestion a few days ago. In my observation, it did not sync straight away (the time was approximately 10 minutes in the past). I triggered a manual sync at that point, and after the sync, an additional album was showing in the album count. However, sorting the albums by “added date, descending” does not show a new album as being added: it is as if an old album is being picked back up and the date/time assigned to it is the date/time that Roon believes it was added to TIDAL.

(Dylan Caudill) #24

Hi @Framgeld,

I just followed up with a PM.

(Martin Kelly) #25

When I subscribed to Tidal, it added a large number of random, bizarre albums to my Roon library, that I then had to delete.
Qobuz working with Roon does not exhibit this strange behaviour.
I think it’s something specific to Tidal.

#26

No it was something specific to Roon that if you had Tidal it offered you to add a selection of classics you could opt out. They removed the feature a while a go.