Tidal Service continually "spinning"

Support
1

Roon ROCK i3, Version 1.0 build 219. Roon Server v1.7 build 571

Roon ROCK connected to Unifi router & Unifi AP via ethernet; laptop via wifi.

Naim Uniti Star streamer, controller via MacBook Pro. Both connect to network via wifi

Description Of Issue

Too often - at least once a day - I can’t play a TIDAL track, and if I go to Settings / Services next to TIDAL is a spinning circle and “edit” in a box. The only way I can free up this is to click EDIT, sign out of TIDAL and then sign back in. All very frustrating, and not relaxing.

Any thoughts?

TIA

3

Hi @Julian_Berry,

Can you please try clearing out the TIDAL Cache?

  • Stop Roon Server from running in the Web UI
  • Find and open your RoonServer database
  • Navigate to RoonServer/Cache
  • Move the contents of the /Cache folder elsewhere, like your desktop
  • Try restarting Roon Server via the WebUI and verify if the issue still occurs
1 Like
4

Many thanks - that seems to have done the trick. Fingers crossed.

1 Like
5

Happy to help @Julian_Berry, do let us know if you run into any other issues!

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