TIDAL - short drop out at beginning of song

Support
1

Core Machine (Operating system/System info/Roon build number)

Win 10 pro 64-bit

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

ASUS DSL-AC68U

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

SMSL M500 USB DAC

Description Of Issue

This does not happen with Qobuz. There is a drop out of under 0.5 sec virtually after starting a song. I say virtually because the song starts for a split second then drops out then comes back. I can’t replicate it every time after testing a 24 bit 192kHz album it happens on every song.

3

Hi @Daren_Peacock,

Does this behavior only occur when you’re switching between sample rates for track?

Does it occur on your PC’s “System Output” zone as well (your PC’s speakers)?

4

I’ll test further over the weekend, but this might be related to the Asio driver as I can’t replicate it using WASAPI. The trouble is that I keep getting ‘unable to initialise device’ using the latter (turning the DAC off and on resolves it but not always permanently).

5

Hello @Daren_Peacock,

Have you tried reinstalling the driver for this device?

6

Tried reinstalling. Behaviour is the same. I’ve replicated the following:

  1. Launch Roon when unit is on - Roon can’t initialise until the unit is turned off and on
  2. Launch Roon when the unit is off and then turn on - Roon can’t initialise until the unit is turned off and on

This does not happen with the Asio driver.
Thanks.

7

The drop out described only happens for the Asio driver (which I cannot currently replicate!).

8

Hi @Daren_Peacock,

Is there any change in behavior if you turn Exclusive Mode off? You can access this setting for the WASAPI zone by going to Roon Settings -> Audio -> Cogwheel next to WASAPI zone -> Device Setup.

9

Hi

Yes. The issue goes away, but this degrades the sound quality.

Turning Exclusive Mode back on results in Roon being unable to initialise the device until it’s powered off/on.

Thanks.

10

Hi @Daren_Peacock,

If you use the native TIDAL app and enable exclusive mode on it (speaker icon in bottom right -> More Settings -> Exclusive Mode), do you see the same behavior?

11

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