Tidal some album tracks appearing as unavailable in Roon

[Aidan_Nolan]

Roon Core Machine

Intel NUC 7 i5 BNH, Core i5-726OU CPU @ 2.20GHz, 8GB, Win 10 Pro

Networking Gear & Setup Details

Virgin Media Hub 3.0 VMDG500, Ethernet

Connected Audio Devices

Bluesound Node 2i

Number of Tracks in Library

1778 all Tidal

Description of Issue

4 tracks on the new Jack White album are marked unavailable and are not playable in Roon.

They are available and playable in my Tidal source.

See screenshots.

[Benjamin (Ben Cap)]

Hey @Aidan_Nolan,

It’s great to see you again! I wanted to follow up on this issue since a few days have passed. Are you still running into unavilalble tracks?

If so, please power down your core and devices to give them a hard reboot, and let me know if your issue persists.

We’ll be monitoring this thread for your reply

[Aidan_Nolan]

Hi @Benjamin ,

I’ve been away for a few days and just home now.

It seems this issue has resolved itself in the interim without me doing anything.

Any idea on what it may have been?

Thanks

[Benjamin (Ben Cap)]

Hey @Aidan_Nolan,

I’m glad to hear it! It very well could have been a hiccup between sync times when Roon will grab updates in track data from Tidal to your account.

Happy listening!