Tidal song was cut at the start, recently got random silent too

Support
1

Roon Core Machine

Notebook 16GB RAM, 512GB SSD.

Networking Gear & Setup Details

Connected Audio Devices

xDuoo XA-10 DAC.

Number of Tracks in Library

Description of Issue

Song was cut at the start, recently got random silent too.
Happens only with Tidal, not local file, I use default setting.

2

Hi,

Your topic was moved to the support section of the forum, let see if @support can help.

In order for Roon’s @support team to better assist you, please provide a brief description of your current setup using this link as a guide.

Especially the full specification of your notebook (CPU and Operating System), how it is connected to your home network (WiFi or Hardwired) and what that network looks like (Router and Switches).

3

Roon Core Machine

Notebook
CPU AMD Ryzen 7 5700U 8core 16Thread Base Clock
1.8GHz
16GB RAM, 512GB SSD.

Networking Gear & Setup Details

Wifi

Connected Audio Devices

PANGEA Audio Premiere USB Connector
xDuoo XA-10 DAC.

Number of Tracks in Library

1302

Description of Issue

Song was cut at the start, recently got random silent with signal constantly change form PCM <-> MQA too.
Happens only with Tidal, not local file, I use default setting.

4

Hi @Grin_Sarkornnarwin ,

Thanks for reaching out!

Can you please confirm if the same issue happens when you try to play to your System Output zone or does it happen just on the USB DAC?

Does this also happen with local MQA content? You can download free MQA samples from 2L Test Bench (right-click on the file size → save as).

6

Try with system output, it doesn’t support MQA at all.

And it seem to not affect local MQA at all.

7

Hi @Grin_Sarkornnarwin ,

Are you still seeing this issue on the latest Roon release? What does the Signal Path look like when the issue occurs? Does the issue happen when using the same sample rate MQA files on TIDAL?

8

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