This seems to be an old conversation but I seem to be experiencing the a similar issue. Using Roon on Tidal will often only play the first few seconds of a song before skipping to the next in the que. It reports that Tidal is loading slow so I thought it must be my router or internet connection so I spent bunch of time doing diagnostics and could not find any problems. I then ran Tidal through the BlueOS software for my node 2 and it was flawless. Any ideas how to fix this since I am not getting any benefit from Roon’s database?
Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide?
We have seen reports that clearing the TIDAL cache helps with issues similar to this one. Can you please perform the following steps to clear the TIDAL cache?
- Quit Roon (or RoonServer)
- Find and open your Roon or RoonServer folder
- Locate and delete only the cache folder (Roon/Cache)
- Restart Roon
Please let me know if there is an improvement after clearing the TIDAL cache or if we need to take a look elsewhere.