TIDAL songs being skipped during playback ("TIDAL Loading Slowly....")

Support
3

Hello @Eric_Tripp,

Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide?

We have seen reports that clearing the TIDAL cache helps with issues similar to this one. Can you please perform the following steps to clear the TIDAL cache?

  1. Quit Roon (or RoonServer)
  2. Find and open your Roon or RoonServer folder
  3. Locate and delete only the cache folder (Roon/Cache)
  4. Restart Roon

Please let me know if there is an improvement after clearing the TIDAL cache or if we need to take a look elsewhere.

Thanks,
Noris