Tidal songs taking long to load and stop playing on Roon Server for NUC PC (ref#9XD0HO)

[Pawel_Majcherek (Paweł Majcherek)]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Nuc pc, ethernet

Describe the issue

Roon server for nuc pc. Tidal songs take a long time to load and then stop playing quickly. qobuz works without any problems. Ethernet network operational. tidal I relogged. what else can I do?

Describe your network setup

Trouble tidal, nuc server

[noris]

Hi @Pawel_Majcherek ,

Can you please check Roon Settings → Services → TIDAL → Streaming quality and check to see if you can set it to the highest available option there?

[Pawel_Majcherek (Paweł Majcherek)]

Yes,i can setting max quality

[noris]

Hi @Pawel_Majcherek ,

I am not sure I understand your previous message did setting the quality to Max solve the issue?

[Jose_Luis_de_la_Cruz (JL)]

Hello, another one with the same error, only with Tidal, with Qobuz it works fine, and it was as a result of the last update, I have not made any hardware or configuration changes. It indicates that Tidal is running slower than normal, poor connection or something and it stops or takes a while to load. Greetings.

[Pawel_Majcherek (Paweł Majcherek)]

I got better after the following procedure:
log out tidal, reset roon server, log in tidal, reset roon server
For now, it works as before