Tidal stopped working unexpectedly (ref#L4X34B)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Cable (USB, HDMI, SPDIF, etc.)

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· It's going now

What are the make and model of the affected audio device(s) and the connection type?

· chord qutest via USB

Describe the issue

Tidal stopped working without any reason

Describe your network setup

macbook with an usb DAC, roon server on Synology NAS

2

Small update - the same issue with local files

3

Hey @trashkpi,

Thanks for writing in and sharing your report! Do you see a specific error when attempting playback?

Can you please provide a bit more information around your network setup, and how each of your Roon devices are connected to your primary router?

As a first step, lets see if refreshing your RAATServer may help with your USB DAC:

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder
4

I have no errors on attempting playback, it looks exactly like on the screenshot when I click ‘play’.

Network setup:

  • Roon is running on a Synology NAS, that is connected via ethernet to a router
  • Chord Qutest DAC is plugged via USB to my MacBook Pro that is connected to the router via WiFi

RAATServer - I don’t have a directory with this name

5

Hi @trashkpi,

Does this issue happen no matter fthe file format you attemp to play?

Sorry for any confusion here -

You’ll want to replace the RAATServer folder from your Mac Library folder in this case.

It would also be good to set up a temporary hardwire connection from your Mac directly to your primary router as well.

I’d also double-check your mac firewall settings - if you temporarily disable your mac firewall, are you able to playback content normally? Here’s more info:

6

Deleting the RAATServer folder and restarting solved the issue so far.

Thanks.

1 Like
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Happy to hear that @trashkpi , let us know how the system performs after a few days!

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