Tidal stopped working with Roon

Support
1

Hi there

Tidal this week has just stopped working with Roon. It’s telling me I have bad username or password but they’re just fine. I’ve even reset them in Tidal.

Any “non techie” ideas?

C

3

Have you re booted your Roon core?

4

Hi there - yes rebooted a couple of times

5

That’s what fixed it for me a while ago… you may need to tag support.

6

@support any suggestions please?

7

@cmr600 ----- Thank you for the report and sorry to hear of the troubles.

Moving forward, may I kindly ask you to please try clearing your TIDAL cache using the instructions found below.:

  1. Please create a backup of your Roon database.
  2. Quit Roon (or RoonServer if applicable).
  3. Find and open your Roon (or RoonServer folder if applicable)
  4. Locate and delete only the cache folder (Roon/Cache)
  5. Restart Roon.

Let us know how it goes!

-Eric

8

Has your subscription expired?

9

nope it’s just gone out

10

Ok we seem to be good again.

Also QNAP needed a firmware update which I have no idea would affect but re-did it all and it’s up and running again.

Thanks guys!

C