Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
What are the make and model of the affected audio device(s) and the connection type?
· I'm using a Sonos system. There's a Sonos port connected to a stereo. There's a Sonos Beam and a couple of of their smaller Play 1 speakers. I also connect music to a separate building on the same network and that audio system is Universal Audio interface.
Describe the issue
When I try to stream music from Tidal, it skips tracks and says "too many failures". Also I noticed that the ethernet connection to the Nucleus is blinking orange on one side.
Describe your network setup
I'm using Eero mesh networking. The router is a Spectrum router. I have 3 Eero range extenders.
On the network adapter, orange/yellow blinking should be fine and indicate normal operation. (Static orange/amber typically indicates Gigabit connection and flashing yellow network activity).
But the „too many failures“ typically is caused by some network throughput issue.
Thanks for writing in and sharing your report! As @Suedkiez and @Martin_Webster, it would be good to first rule out any network-related issues that may be tied to your case.
We were able to review a fresh diagnostic report from your Nucleus, and see a handful of network throttling traces right before your UA Core Audio zone reports corrupt media from Tidal, likely resulting in the ‘too many failures’ messages you see.
Do you see this issue occur outside of the UA zone? Please provide a bit more detail into how they’re connected within your local network. See if you can a direct connection from your Nucleus to your primary router as a first step.
I see the problem in all zones when trying to stream tidal. I tried a direct connection to the eero bypassing the Giga switch but that did not help.
All of my audio zones with the exception of the Universal Audio zone is on my Sonos system.
Please detail the network chain between the main, upstream router and the Nucleus+, including any mesh extenders that remain in the chain when not relying on the switch.
If you haven’t already, verify that a reliable DNS server is assigned in the router, as well. We usually recommend Cloudflare (1.1.1.1).
Hi Connor, thanks for responding. this is what I have: the modem that my IP gave me, that is connected via ethernet to my first Eero router, that Eero is connected to a gigabit switch which then goes to the Nucleus. Downstream from there are 1 Eero connected via ethernet and 2 more to extend range. As far as DNS goes, I’m just using the DNS that was assigned. But I do music production and do a fairly intense amount of uploading and downloading and streaming and never had a problem. Also, I use to a Roon subscriber and I used an old laptop as the core and that worked. The Nucleus is streaming my library to all zones. So it seems to be a problem within the network??
Can you please check your Roon Settings → Services → TIDAL → Streaming Quality settings? Is there any change if you try to set this to the maximum rate?
Update. I signed up for Qobuz to see if the problem was Tidal and Qobuz seems to working fine. So I think all I need help with is how do I clean up my Tidal account so it works? I deleted the app and reinstalled but that didn’t work. Is there a way to go into the Roon preferences and delete whatever Roon has stored for Tidal?
Interesting bit of info here! Since you’ve canceled Tidal, it may be difficult to continue to troubleshoot. Are you ok with moving forward with Qobuz? You may be able to still access your Tidal playlists - in which you can make a copy tied to your Roon account, and then migrate it over to Qobuz if interested.
It would be good for the community to have this figured out but I prefer Qobuz. I only was on Tidal because I thought my family was using it but everyone but me uses Spotify with their own personal setups. I’m not that knowledge about these things but since Qobuz works and Tidal doesn’t, it must be due to something wrong or corrupted in the Roon prefs.
