Flat home network Affected Product
Roon-Tidal
Description of Issue
Roon is having issues when synchorinizing TIDAL playlists. It does not add new songs. Sometimes the songs are added and seconds after they dissapear. Songs which are deleted from the playlists reappear. If these actions are performed in TIDAL app, there are no problems.
Roon Core Platform
macOS
Roon Core Specifications
Sequoia 15.1.1
Connected Audio Devices
RoPieee - Ifi DAC
Home Network Details
LAN
Hi @Hector_Morales ,
Thanks for reaching out with your report.
Can you please provide the exact local time + date + a few example tracks when you next notice this issue? We can enable diagnostics mode for your account and take a look over the Roon logging to see if there’s any specific error presented afterwards. Thanks!
Hi there, thxs.
CET: 10:00-13:00.
Ray Baretto - Acid
Bloque 53 - La Palomilla
Justo Betancourt - Pa’Bravo Yo
…and many others
Hi @Hector_Morales,
Our system is having trouble automatically fetching your logs. Can you please use the directions found here and send over a set of logs to our File Uploader?