Thanks for letting me know those timestamps @bobflood, I can confirm that we have received the diagnostics from your machine and it is being reviewed.
@jtnt - Would it be possible for you to let me know some timestamps as @bobflood has done on his post to see if there is a correlation in the reports here? After receiving those timestamps I can go ahead and enable diagnostics mode for your account as well.
Hi @jtnt ---- Thank you for the follow up and insight here!
Continuing forward, I went ahead and enabled diagnostics on your account so we can have a closer look into the mentioned time frames. However, specific timestamps would be a huge help, so if you are able to send those over when you are home tonight it would be appreciated!
Today, 18th of December:
11:10 PM - Favorited the album Evanescene - Synthetis Live in the TIDAL app.
11:12 PM - Synced TIDAL in Roon using the TIDAL screen since in the settings it keeps saying that its syncing and there is no button to sync.
11:13 PM - Checked to see if the album has been added to Roon. It has not.
The time is in my local time which is Eastern Europe. UTC + 2.
Please let me know when you have looked at the logs because i want to add some new albums and i dont want to clog the logs with that. Thank you.
8:11pm - Add Tidal album to collection in Roon (shows up in Tidal and Roon)
8:11 - Add Tidal album to collection in Tidal app (does not show up in Roon)
8:11 - Log out of Tidal in Roon
8:12 - Quit Roon Core
8:12 - Remove Tidal cache on Core machine
8:13 - Start Roon Core
8:13 - Login in to Tidal in Roon
Tidal collection is loaded, but album I added in Tidal app above is not listed.
Still says “Syncing library now” as I type this at 8:16
Edit: 9:19 - Try to remove a Tidal album in Roon, get “File not found” error.
@jtnt and @RobOK ---- Thank you both for the follow up and providing the exact time when you encountered the issue. Both are greatly appreciated!
I have went ahead and enabled diagnostics on your accounts and what this action will do is the next time Roon is active on your core machines a diagnostics report containing a set of your Roon logs will automatically be generated/uploaded to our servers for review.
We will confirm when the reports have been received and then swiftly pass them over to our tech team for review.
Update: Well, that was fast : ) Confirming that both diagnostics reports have been received!
It appears that SYNC is working again. Just in time to delete all the Holiday albums I added. I think it started working again at about 6PM EST. I can delete from Roon and all my changes made in the Tidal app have synced.
Thanks and Happy Holidays to all Roon support staff.
FWIW, other things with Tidal seem slower than normal recently. Two specific things I’ve noticed: search results from Tidal and initial play of a Tidal album, the latter takes 5-7 seconds between clicking play and the track starting to play.
May be unrelated (or my imagination), but figured I’d mention it.