Tidal, then Roon "Network error: please check your internet connection" [resolved, no DNS resolution on machine]

@Support, After running Roon daily for over a year on Windows 10, I had a problem connecting to Tidal earlier in the week. In an effort to resolve this, I uninstalled Roon and deleted the database. Now after a clean install of Roon I get “Network error: please check you internet connection” when trying to log into Roon.

Please help.



HI @Larry_Mitchell ---- Thank you for the report and my apologies for the troubles here. I would like to take a look at your logs and will be contacting you momentarily via PM with instructions.


The logs show that your operating system is not being able to resolve DNS addresses. This is a networking issue on your machine – common public servers such as “pool.ntp.org” and our server addresses like “accounts5.roonlabs.com” are not resolving.

If this machine has networking access, you probably require a reboot of the machine and/or your router (possibly both).

Roon can not function without a properly functioning network.

Hi Danny and Eric,

That was it. Done, and everything is working.

Many thanks,


Evidently if one moves a NIC card from one slot to another, Windows doesn’t recognize the prior settings and move them with the card. Resetting the static network settings solved my issue here.