Tidal "this playlist is empty"

[Mark_Stewart]

Core Machine (Operating system/System info/Roon build number)

Antipodes DX Roon V1.7 build 537

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
USB Chord Dave

Description Of Issue
Mstewart

I use Tidal via Roon and in the last few weeks whenever I try and play anything from Tidal (album or Tidal playlist) I get the error message “This playlist is empty”. No tracks are listed.
As a result I cannot of course use Tidal at all at present.
Tidal provided one idea but that was not successful so advised me to contact Roon support.

[Tony_Devitt]

Could you restart Roon Server from Apps/Roon Server in the Antipodes GUI and see if Tidal playlists are now populated?

[dylan (Dylan Caudill)]

Hi @Mark_Stewart,

Is there any change if you reboot your Core machine?

Any change if you sign out of TIDAL in Roon and then sign back in?

Is this happening with every playlist?

[Mark_Stewart]

Hi @Tony_Devitt
I had rebooted the Antipodes a number of times to try and fix to no avail. I assumed that this rebooted the Roon server. I rebooted the Roon server separately as you suggested and now all good! So thanks so much.
For my info, why is a separate reboot of the Roon server effective and not a reboot of the Antipodes itself?

[Mark_Stewart]

Hi @dylan
Refer my response to Tony.

[Tony_Devitt]

I don’t know, possibly a timing difference between an initial startup and a restart?
This is what I see this morning:

I am logged into Tidal OK. The Roon log shows a number of entries like this:

HTTP 403 being ‘Access forbidden’.
After Roon Server restart I see:

[Mark_Stewart]

Hi Tony.

I don’t know what all that means, but it all seems to be working OK this end. I guess just see how it all goes.

Thanks for your help.

Cheers