This happens with all of the endpoints - the Audio-Technica DAC/headphone amp, my Naim Mu-so 2 and Naim Mu-so Qb2 as well as the outputs on both my tablet and mobile phone. No matter which output I use I get the same errors.
BTW, Tidal plays fine on each endpoint using the native Tidal app (or Naim Tidal app for the Mu-so)
Hi @nuwriy, I installed Roon on my Mac. Firstly I connected to the existing core, running on the Zen, and I got the same “Track unavailable” error. I then disconnected from the Zen core, unauthorised it and created a new core running on the Mac. I logged into Tidal and had no problems playing any tracks. So, it looks like a problem with the Zen core?
The Zen is connected via TP-LINK AV1200 powerline connectors to the switch in the main router. The Mac is connected by WiFi through a BT WholeHome mesh network, again into the switch in the main router.
By switching DNS, do you mean manually changing the DNS settings on the Roon controllers (mobile phone, tablet, Mac etc) to 220.127.116.11 or 18.104.22.168 or do you mean manually configuring the DNS on the Zen to those IP addresses? If you mean the latter, then I am not sure that the Zen Mk3 has the facility to manually set the IP address.
I finally managed to rearrange the furniture so that I could get to the main internet router/switch and ran a cable from it to the Zen. It made no difference. I still get the “Track Unavailable” error.
It’s definitely strange that this is working okay on the Mac but not the Zen. Have you spoke to Innuos about this yet?
You can set DNS on your router, typically. While macOS may be working okay with the current DNS setup, the OS on the Zen is different enough that a DNS change could potentially help, and we’ve seen it clear up TIDAL issues in the past, so I’d recommend giving this a try if possible.
So, I tried changing the DNS on the router and no improvement.
I called Innuos and they logged into the Zen via my laptop. They changed a configuration file, via command line interface , updating the DNS. Rebooted the Zen. Logged me out and back into Roon and then out and back into Tidal.
The bottom line is that it now works
TL:DR If you have an Innuos Zen and Tidal stops working you might need to get Innuos support to change the configuration file on the Zen and then log out and back into Tidal.