Tidal track shows as unavailable in Roon

Core Machine (Operating system/System info/Roon build number)

NUC (i3-7100)/4 GB RAM/ Windows 10 Home 64bit/ Roon 1.7 (build 610)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet connected.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Nuc connected via USB 2 to Motu 8A DAC.

Description Of Issue

Tracks available in Tidal (through Tidal app) show up as unavailable in Roon.
For eample: Juno- Music from the motion picture .Track 1,2,5 are available in Roon, but not tracks 3,4. All tracks are availble if c

onnect directly to Tidal (outside of Roon).

Hello @Omid_Mostachfi, and thanks for your report! Could you please temporarily disable your firewall/antivirus and see if you’re able to play those same tracks?

Thank you for the suggestion @nuwriy. Unfortunately, it did not make a difference. The tracks are still unavailable. Do you mind trying on your Roon (provided you have Tidal)? Others have reported similar problems in the past (Tidal tracks available on Tidal app, but not through Roon). I suspect this is a Roon issue rather than a problem with my setup.

It’s the same for me. Most of the tracks via Roon are listed as unavailable, but the whole album is avaialble via the Tidal app.

Hello @Omid_Mostachfi, you’re absolutely correct and I’m getting the same result for that album. I’m going to bring this up to my team for further feedback, please stand by!