Tidal tracks limited to 30 seconds despite successful link (ref#CD7PN7)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Streaming tracks greyed out or unavailable

Tell us what's going on

· I have succussed link Tidal, but I only can play 30s in my playlist

Tell us about your home network

· I link the network by physical wire RJ45 connect, not wireless

2

Hello @d760524 and welcome to the forum.

This is what you usually get when using Roon with a “free” Tidal account. This is not a Roon issue but a limitation for third party apps imposed on Tidal’s side. Please switch to a paid subscription to get full access. If you believe to have a paid a subscription, make sure to doublecheck you use the correct credentials to login into Tidal from Roon. See also:

3

Hi @d760524,

If all Tidal content is cutting off at precisely 0:30, that’s a sign your account has been tier-limited to preview mode. This is the condition @BlackJack mentioned above. The Tidal API is reporting to Roon that your Tidal account is not authorized to play the full content you’ve requested.

You’ll need to login to Tidal directly in a browser and verify you have the correct account subscription tier. From there, navigate to Roon Settings → Services and sign out and back into Tidal.

We’ll watch for your reply. Thank you!

4

Hey @d760524,

Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.