Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router Netgear Orbi mesh system
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Orbi Router > Orbi satellite > Ethernet cable > Nucleus Int HDD > Chord Hugo Dac > Amp
Description Of Issue
Roon loses wifi connection frequently - sometimes reconnect by itself, sometimes manually
Roon Core disconnects by itself and has to be manually reconnected.
Tidal files on a playlist does not connect correctly. Sometimes, it takes 5 or more seconds to play - can be up to 2 mins before it plays. Sometimes, it skips a track and plays next track. Sometimes, it doesn’t play at all.
Error message. “Track is NOT available on Tidal”
Those tracks can be play on Tidal app but not in Roon
Playlist with Tidal streaming tracks has the above problems. TRacks stored in my Nucleus internal storage plays perfectly.
It is either:
Tidal issue on Roon
Wi Fi issue
This problem only started 2 days ago.
Have tried clearing cache on Tidal app. Doesn’t help
Thanks for sharing the above info. I want to clarify one aspect you mention here:
The TIDAL app on your PC won’t have anything to do with the Roon functionality, clearing the TIDAL cache for the TIDAL app does not clear the Roon cache. As a follow-up step though, I suggest that we clear out the Nucleus Roon cache. Can you give this instructions a try and let me know how it goes?
Open the Nucleus Web UI and stop RoonServer (Right-hand side -> RoonServer Software -> Drop-down -> Stop