Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Router Netgear Orbi mesh system
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Orbi Router > Orbi satellite > Ethernet cable > Nucleus Int HDD > Chord Hugo Dac > Amp
Description Of Issue
Roon loses wifi connection frequently - sometimes reconnect by itself, sometimes manually
Roon Core disconnects by itself and has to be manually reconnected.
Tidal files on a playlist does not connect correctly. Sometimes, it takes 5 or more seconds to play - can be up to 2 mins before it plays. Sometimes, it skips a track and plays next track. Sometimes, it doesn’t play at all.
Error message. “Track is NOT available on Tidal”
Those tracks can be play on Tidal app but not in Roon
Playlist with Tidal streaming tracks has the above problems. TRacks stored in my Nucleus internal storage plays perfectly.
It is either:
Tidal issue on Roon
Network Issue
Wi Fi issue
Roon problem
This problem only started 2 days ago.
Have tried clearing cache on Tidal app. Doesn’t help
Welcome to the forum. It sounds like there are two issues here, one with the remotes connecting to the Nucleus and one with TIDAL playback, let’s take a look at them individually.
When this behavior occurs, do multiple Roon Remotes experience it at the same time?
How is the Mac Mini connected, is it using WiFi or Ethernet?
Is there any change if you plug in the Mac Mini via Ethernet?
Is your Orbi system up-to-date on latest firmware?
Is there any specific problematic album displaying this behavior or does it occur for multiple albums?
Have you tried rebooting the Nucleus + Networking Gear + Hugo DAC yet? I would give this a try.
Do other zone experience this issue or is it limited to the Hugo zone?
Issue 2 - Roon not playing any Tidal tracks correctly. Have rebooted everything many times. Every zone has the same Tidal track problems. From my Mac Mini or Smartphone or Tablet running Roon.
So issue 2 is NOT resolved.
Tidal Files in Roon is NOT resolved with your suggestions.
Playing TIDAL files on TIDAL works 100%
Up to last night:
Every Tidal track on any Playlists created in Roon has problems. These Tidal tracks are from Multiple albums.
All my playlists have stored files (on HDD internally on the Nucleus) and Tidal tracks. Only Tidal tracks have problems.
Stored files have NO problems and load/plays
Will not load 1st Tidal track at all - either just sit there or skips to next track.
5 Next track sometimes plays after a few seconds but more like after 15 secs. OR skips to next track OR Does NOT Play at all.
Summing up. Every Tidal track on Roon playlists has the same issues.
Everything on my systems works - my router, my network, all computers, all smartphones, all Tablets, My Synology NAS, etc etc. EXCEPT Tidal files on ROON
Thanks for sharing the above info. I want to clarify one aspect you mention here:
The TIDAL app on your PC won’t have anything to do with the Roon functionality, clearing the TIDAL cache for the TIDAL app does not clear the Roon cache. As a follow-up step though, I suggest that we clear out the Nucleus Roon cache. Can you give this instructions a try and let me know how it goes?
Open the Nucleus Web UI and stop RoonServer (Right-hand side -> RoonServer Software -> Drop-down -> Stop