TIDAL via Roon fails to load playlists

Stephen_Wilson · April 13, 2018, 8:33am

While in the past I’ve been able to load my TDAL playlist when using Roon, for some weeks now they have not loaded - is anyone else seeing this? When I go straight to TIDAL (without Roon) I have no issues.

vova · April 13, 2018, 3:37pm

Playlist sync works for me. Does Roon ignore all TIDAL playlists or only specific ones?
Can you describe your setup in more details ? Also can you do the following:

Launch Roon
Open Settings
Go to Services tab
Press Edit in front of TIDAL account
Let us what status do you have under Last Library Sync

Stephen_Wilson · April 13, 2018, 8:09pm

Thanks vova for your reply.

I shall post two screen shots (tried to reply to your email via gmail but could not reach your address)

The first screen dump is what defaults when I launch Roon - note the error message.

The second screen shot is of the TIDAL service in edit.

Steve.

Stephen_Wilson · April 13, 2018, 8:09pm

Stephen_Wilson · April 13, 2018, 8:10pm

Stephen_Wilson · April 13, 2018, 8:12pm

Tried Sync Library Now with no effect.

I also ran a speed test in response to the error message on load - looks good to me.

Steve.

Stephen_Wilson · April 13, 2018, 8:13pm

Wondering if I should uninstall then reinstall Roon?

Stephen_Wilson · April 13, 2018, 8:15pm

Here is a screen shot of my Favorites screen.

Stephen_Wilson · April 13, 2018, 8:31pm

Sorted it - logged out of TIDAL then logged back in and my favorites is back, Steve.