· None of the above quite fits
· None of these quite match
· Tidal What's new and Playlists not working for a week or so. Explore and My Tidal options work correctly. Issue is on all device types (windows, apple). All roon updates complete. Tidal link refreshed but now change.
· Ubiquit Unifi network, QNAP ts-251+
Hello @Anthony_Chard
Thank you for reaching Roon support.
04/15 12:23:19 Trace: [tidal/storage] sync force=False, isplaylistonly=False
04/15 12:23:19 Trace: [tidal/storage] scan 159: starting
04/15 12:23:19 Trace: [roondns] flushed 47 last-known-good entries
04/15 12:23:19 Debug: [easyhttp] [17463] GET to https://api.tidal.com/v1/users//favorites?countryCode=FR returned after 351 ms, status code: 200, request body size: 0 B
04/15 12:23:19 Trace: [tidal/http] GET https://api.tidal.com/v1/users//favorites?countryCode=FR => Success
04/15 12:23:19 Trace: [tidal/storage] got timestamps
04/15 12:23:19 Info: favorite albums cached ts 3/9/2026 1:21:04 PM result ts 3/9/2026 1:21:04 PM
04/15 12:23:19 Info: favorite tracks cached ts 4/23/2023 9:08:46 AM result ts 4/23/2023 9:08:46 AM
04/15 12:23:19 Info: favorite playlists cached ts 3/29/2025 6:32:18 AM result ts 3/29/2025 6:32:18 AM
04/15 12:23:19 Info: playlists cached ts result ts
04/15 12:23:19 Trace: [tidal/storage] will scan favorite playlists
04/15 12:23:19 Trace: [tidal/storage] will scan playlists
04/15 12:23:19 Debug: [easyhttp] [17465] GET to https://api.tidal.com/v1/users/182484159/playlists?countryCode=FR&offset=0&limit=50 returned after 158 ms, status code: 304, request body size: 0 B
04/15 12:23:19 Trace: [tidal/http] GET https://api.tidal.com/v1/users//playlists?countryCode=FR&offset=0&limit=50 => Success
04/15 12:23:19 Debug: [easyhttp] [17464] GET to https://api.tidal.com/v1/users//favorites/playlists?countryCode=FR&offset=0&limit=50 returned after 159 ms, status code: 304, request body size: 0 B
04/15 12:23:19 Trace: [tidal/http] GET https://api.tidal.com/v1/users//favorites/playlists?countryCode=FR&offset=0&limit=50 => Success
04/15 12:23:19 Trace: [tidal/storage] scan 159: finished
04/15 12:23:19 Trace: [tidal/storage] scan 159: OnLibraryUpdated CachedLibrary=Sooloos.Broker.Tidal.TidalCachedLibrary LibraryUpdated=System.Action`2[Sooloos.Broker.Tidal.TidalStorageBackend+Scan,Sooloos.Broker.Tidal.TidalCachedLibrary]
04/15 12:23:19 Info: [tidal/storage] Scan reported Library updated LastScanned=4/14/2026 2:23:19 AM
04/15 12:23:19 Info: [tidal/storage] Library for userid 182484159 has:
04/15 12:23:19 Info: [tidal/storage] 2 tracks
04/15 12:23:19 Info: [tidal/storage] 22 albums
04/15 12:23:19 Info: [tidal/storage] 3 favorite + created playlists
04/15 12:23:19 Trace: [tidal/storage] sync completed successfully in 601ms
I have checked the diagnostic data from your account, and I see that the sync completed successfully.
I think the next step here is to enable some additional diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help in ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs? Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Hi @Anthony_Chard,
We’ve not seen a response to this thread but want to ensure we follow up on the case. We’ll need a few more details in order to proceed now that verbose logging is enabled.
Are you still experiencing this problem in the Tidal tab in Roon, first off? If so, are you able to access and play Tidal content outside of this tab in Roon (like your own playlists and library items)? Have you taken any recent QNAP updates that might have changed QuFirewall settings?
We’ll watch for your reply. Thank you!
Hi. Apologies for the delay as i was travel for the last few days.
I reran the test today at 06:00 GMT with the same outcome: Tidal Explore and My Tidal Collection work as expected; What’s New and Playlists do not work - they just hang with the animated logo.
I’m available for the next few days for further testing as required.
Thanks
Just an update that the missing features are now working correctly.
Great to hear @Anthony_Chard!