TIDAL: Where has the music gone ? [Holland issue - Fixed]

Support
1

This morning, all Tidal content (apart from Tidal playlists) appears to be missing:

Screen Shot 2016-05-28 at 11.23.25.png2940Ă—2298 2.44 MB

It is missing from all screens, including Roon search.

Tidal content already favourited was still present and playable. So far I have:

  • Forced the Tidal library to sync
  • Loggin out of Tidal and back in again
  • Restarted Roonserver (running on NUC i5/Linux)
  • Stopped Roonserver, cleared out the Cache folder and restarted Roonserver (after this, previously favourited content disappeared as well and did not resync)
  • Rebooted the NUC running Core

In the Tidal apps, all content is present and playable. In Roon, Tidal shows logged in and recently synced.

I’m running fresh out of ideas here. Does any kind soul have a suggestion?

2

Seems to be a local/regional issue from TIDAL servers. My screen is fine, see below, I’m in Germany. Where are you located?

image.png2048Ă—1536 2.18 MB

3

We’re neighbours – I’m in the Netherlands.

4

Have the same here, also in NL.

5

@NOA is probably right then. Wonder what wrong the Dutch did to Tidal. :wink:

6

Same problem here, also Netherlands.

7

I am in Holland with the same problem…

8

As I mentioned in an earlier post. Search doesn’t work neither.
Try an obscure Composer like Tartini… no results, while the tidal app gives loads of albums back.

9

Maybe it’s because the soccer European championship is about to come…
:wink:

10

All OK in Belgium… (when it comes to Tidal anyway)

11

This on the roon side right? The Tidal app seems to work normal.

12

Same here - no Tidal albums, only playlists. I’m also in the Netherlands. What have we done?

I might add that Tidal albums I’ve already added to my library are still present in the library; so it’s just the Tidal album section that seems to have disappeared from Roon.

Edit: oh great, now the Tidal albums have all disappeared from my main library as well…

13

I can still play the tidal albums from my Roon Overview screen. They are still there and playing.

14

Same problem here, Tidal app works fine however. Really annoying when you want to throw a party. The Netherlands.

15

Hey guys,

Sorry for the trouble here.

It look like there was a typo (“NE” instead of “NL”) in a list of country codes that we last received from TIDAL.

We updated to their latest list on Friday in order to enable TIDAL data for some newly supported countries, and the typo caused copyright data for NL to be omitted from our metadata servers. We don’t think any other regions were affected.

We are rebuilding the data set with the NL data included…this is already underway, but the process takes several hours. I expect the corrected data to roll out early Sunday morning (~3am EDT). We will be babysitting the process for the rest of the day to make sure things are on track.

1 Like
16

From yesterday Tidal isn’t working very well anymore.
I can play all Tidal albums in my overview perfectly, so there is a connection with tidal. However in the Roon interface, when I go to Tidal, nothing works. All Tidal playlists are empty, New Albums at the genre tabs are not showing, Search does not work. Is there something wrong with the API?

I have RoonServer working on a Server2012 pc and three remotes on different divices. They all give the same result. The tidal app however is working flawless…

Any ideas?

17

Hi Johan,

Same time, same issue, it appears. @andybob @Carl Maybe merge?

Let’s try to narrow this down. I’m based in the Netherlands – where are you located?

18

I’m from the Netherlands, Tidal is working fine here

19

Same problem,in Venlo the Netherlands.

20

I am in Tilburg Holland