Tidal won't configure on Roon | Settings | Services [Solved: Power cycle]

Support
#1

I have a Tidal subscription I bought from Best Buy. It worked or a while, but now it will not configure in ROON. I can log in to it on the Tidal site with no issues. When I click LOGIN for Tidal in Settings | Services it takes me to a dialog box that offers LOGIN or START NEW TRIAL. I click LOGIN and it takes me to www.login.tidal.com which offers up my correct login email address and offers YES, CONTINUE or NO, SWITCH ACCOUNT. When I select YES, CONTINUE, it takes me back to the the prior screen with a notice that THERE WAS AN ERROR AUTHORIZING WITH TIDAL. UNEXPECTED ERROR. PLEASE TRY AGAIN.

I can try again as many times as I want with no change. I went to Tidal.com and changed my password to a simpler one and logged in fine with it at tidal.com. I came back to Roon and tried to log in with the new simpler password, and same error message.

#2

Have you checked you can stream from tidal itself, rather than just logging in.

#3

Yrs, I can stream any titles that I choose. Just finished listening to Bob Dylan’s double album Springtime in New York.

#4

Hello @Lee_Dickinson,

Sorry to hear about the trouble :sweat:

Could you please reboot your Roon Core?

  • quit Roon
  • turn off your Roon Core
  • unplug it for a few minutes
  • plug it back in
  • turn it on
  • launch Roon
  • try to enable TIDAL in Settings → Services

Thanks a lot :pray:

1 Like
#5

I would also remove the service from Roon before doing what Rebeka suggested.

#6

Well the power off cycle did the trick. Thx @RBO and @beka

Reminds me of the joke “What does Bill Gates do when his car won’t start? - He gets out and gets back in.”

Lee

2 Likes
#7

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