Tidal won't connect

Support
1

Core Machine (Operating system/System info/Roon build number)

Mac

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

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Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

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Description Of Issue

Roon will not connect to my Tidal account. It did so quite happily for the last 18 months. Now it won’t recognise my Tidal password which is correct

2

Re boot the Roon core if you haven’t already done so

3

To do that do I just disconnect from my iMac in the General section on Settings. And then reconnect

4

I don’t know on a Mac. I use QNAP and just re start the App. A re boot of computer would do it

6

Hi @Mark_Smith1,

Often times a reboot of the Core machine will resolve this issue. Can you try giving the Mac a reboot and let us know if that yields any change?

Thanks!

7

After rebooting the mac won’t connect to the Core at all

8

Hi @Mark_Smith1,

Just to verify, the Mac is the Core machine, correct? Or is the Mac a remote connecting to a different Core?

When you try to launch Roon on the Core machine what are you seeing? Can you share a screenshot?

9

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