Does this occur for all endpoints, including System Output of a remote device?
If you haven’t already, I would update to build 536 (see release notes here), reboot the core, then sign back into TIDAL in Roon. Let me know if the issue persists after that.
This only occurs within Roon . Tidal works fine directly on my other devices outside of Roon. I’ve updated to 536,rebooted core and signed back in to Tidal .
Still persists message displayed when I try to play anything in Tidal is "this track is not currently available fromTidal " and just below that “too many failures stopping playback”
Hey @Ron_Renaud, were you successful in playing to the system output of a remote device, though? This will help us determine if this issue exists with all endpoints or just the Ayre DAC.
Hey @Ron_Renaud, thanks for confirming that. This means we know now that the issue is between the Ayre DAC and the core. Can you give me the model number of the Ayre DAC? Also, can you tell me how it is connected to the core? Thanks!
Hello @Ron_Renaud, thanks for the information. So far, we know that playing to system output works, but playing to the DAC over the network does not, so let’s try a few things:
Does playing local content to the DAC work? Are these issue TIDAL specific?
Can you elaborate on your network setup? Routers, switches, other network devices?
Since we last spoke, we have released version 537, please update if you have not already as some TIDAL changes were made in that version too.
Hello @Ron_Renaud, thanks for the details! I have some other items for you to try.
Can you go to "Settings>Services> TIDAL (click the edit button) and set the quality to “Normal”.
Check your internet speeds while streaming. Please let me know your results! I would try to do this at a few different times to make sure we get an accurate test.
Could you please sign out and back into TIDAL via Roon and see if these options appear? Also, I took a look at some other forum posts, is this TIDAL account your only account?
I was able to rule out a possible TIDAL account issue, our next step should be setting up your Mac as the core and seeing if TIDAL is accessible through Roon there. Let me know if you have issues getting TIDAL playback and we’ll go from there.
I am having the same issue. Roon was using Tidal successfully for days and then all of a sudden nothing. Won’t run on any of my devices (laptop, desktop, iPhone, iPad), I changed Tidal password. Rebooted roon core. A bit scared to clear out my cache from my Roon Rock.
Hello @Matthew_Merewitz, if you’ve been following the steps for this so far, you can always make a backup before clearing cache. Also, do you see an error message or something else when you try playing TIDAL tracks? Does this happen with local content?