Tidal won't login after latest roon update [fixed in 1.3]

Hi @Tony_Devitt ------ Thank you for the feedback. Have you tried clearing your TIDAL cache yet?


Also I cannot retrieve my roon account information, it says that an unexpected error has occurred. wish I knew how to go back to previous release…a

Same problem here

Hi @Go_Ga ---- Thanks for chiming in here. As I have asked other user in this thread can you please confirm/verify the following data gathering information and troubleshooting steps:

  1. Can you please provide the details of your setup as here.

  2. Has your core machine been rebooted?

  3. Have you tried clearing your TIDAL cache?


Rebooted the core server 2 times and everything is back to normal. Thanks.

@support i love using roon with my nas and my dsd/flaccollection

when it was working up until tidal login problems.

i am having login problems with the new updated roon remote in my android both my android and my wifes one can not access our tidal account. all my other devices assoc with tidal works fine.

it seems the roon remote does not recgonize it is connected to the internet as the roon account tab also has problems reliading. here’s some screenshots.

tried restarting roon server on my nas and remapping my network with no solutions. Amy suggestions?

Hi @Aldwin_Chan ---- Thanks for the report. I merged your thread with this in order to keep this issue isolated to one place on community. As I have asked other user in this thread can you please confirm/verify the following data gathering information and troubleshooting steps:

  1. Can you please provide the details of your setup as here.

  2. Have you tried clearing your TIDAL cache?


Try typing your login name (email address) in all CAPITALS.
That solved my issues… There are a few other threads btw regarding this issue.

We’re investigating this folks.

For everyone experiencing this issue, are any of you not running your Core on Linux?

After the recent Roon app update on my iPad, I also received an email on update in Tidal terms. I was kicked out of Tidal in the Roon app and cannot log back in even though I have no problem logging into the Tidal app on the IPad. Have logged a support request to Tidal but I’m not sure if this is a Roon app issue or a Tidal issue.

Using Roon through Antipodes DX.k

Have tried restarting roon server with no improvements in Tidal working.

Just an update on my specs, I have a QNAP 251+ nas 4TB raid 1 running roon server build 165 that streams my music to a DAC, all flac/dsd and nas library works since the update on Nov 21 have had no issues except for the tidal login problem. No issues with Tidal’s own apps working in my network.

My controllers are 2 android associated roon remotes and a MacOSx Yosemite iMac, all 3 have roon remote tidal login issues.

I too had the same issues after agreeing to an update in Tidal terms, coincidence or something on Tidal’s end?

Roon team, hope you guys have a solution!


My system has recently developed problems connecting to Tidal and retrieving Roon account information, don’t know if the two problems are related. Can still login to both Tidal and Roon accounts from Chrome and/or IOS. Tried reentering Tidal account info within Roon but generates an error. Some days can connect to Tidal from Roon, other days no.

Roon core 1.2 build 165, 64 bit running on sonictransport

Hi @Eric_Walberg ---- Thank you for the report and my apologies for the troubles. I combined your most recent post with this thread as to keep this issue isolated in a single location. Can you confirm if you have tried:

A) Rebooting your sonictransporter?


B) Clearing your TIDAL cache?


I have rebooted multiple times, sometimes clears the Tidal linkage problem, other times no. Does anyone know to clear the Tidal cache on the Sonictransporter? @agillis

You can expose your Roon Database as a file share. Then you can delete what you need to

I have tried several reboots as well. Still can’t login to TIDAL, and when I try to delete the cache folder I am told I don’t have those permissions. Please advise. @agillis

I am running the Core on Linux.

Hi folks, the below procedure seemed to work for me.

I re-installed roon server on my Qnap 251+ in my NAS OS to Roon Server ver 1.0.1, re-installed the Roon remote build 165 on my android phone, re-mapped my music directories and that seemed to solve the tidal issues for those running it on a nap NAS.

Good luck.


You should have permissions. Did you stop Roon Server?

Sorry, Andrew. I meant to ding Roon staff, not you.

But thanks. And yes, I did quit RoonServer.

Hi @fritzg,
Let’s flag @support to check it out.