Problem started intermittently about a week ago but is now a permanent problem.
No Tidal tracks will play for longer than a few seconds on any of my devices.
The line in the play area is telling me that Tidal is loading slowly and indicating a network error.
Qobuz plays perfectly on all devices through Roon
Tidal Connect plays perfectly via the Tidal app on my iPad (not Roon)
Tidal plays perfectly via the Lumin app on my iPad
Hi @MaxH13, please note the exact local time + date when this issue next occurs and the name of the track that was playing and upload your Roon Logs by using these instructions. The best way to get them over to me would be via Dropbox / Google Drive, but if you don’t have either service please let me know and I can provide alternate upload instructions.
I can’t tell you how unhappy I am with Roon without risking undermining your efforts to help . . .
BUT, this level of non-support is ridiculous!
Following Peter’s helpful instructions - which at least gave me a start point not being a networking type of person - I nevertheless soon hit a whole range of issues with Terminal, not being able to rollback to earlier versions of MacOS etc., etc.
Am I also expected to understand routers before spending my money on this software?
Well my desktop machine is right next to my Roon Core M1 so in desperation I simply downloaded Roon onto the desktop and in less than 5minutes have Roon and Tidal up and running.
Now, you were not to know that I have two machines and it doesn’t actually answer the problem as I would like, however . . .
Both machines run the same Beta software
Both are on the same network
As has been obvious from the start, with Qobuz working fine it surely could not be a network problem
I also note that your earlier reply did not even say anything such as:
'If you still have problems come back . . . ’
Is this really the best technical support can do?
If Roon - Tidal works on desktop (also Mac M1?) but not MacBook Air M1 running the same beta OS, something is screwing up MaBook Air.
If you would like to continue investigate this further, I’d recommend uninstalling Roon on the MacBook Air and delete all its associated files, disable firewall and any anti-virus / security software, then reinstall Roon from scratch. If you do this, remember to logout Tidal from the desktop before trying to login Tidal in the MacBook Air.