Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Titan doesn’t recognize ssd drives
Tell us about your home network
· Return
Are these USB drives, or is one the optional internal drive?
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Hello @William_Haaf,
Thanks for the report — we’ll need a bit more detail to understand what’s happening here.
Could you please clarify the following:
- Is the SSD internal (installed inside the Titan) or an external USB drive?
- If it’s an internal SSD:
- Was it formatted using the Titan Web UI, or was it pre-formatted on another computer?
- Do you know what file system it currently has (e.g. ext4, NTFS, exFAT)?
- If it’s a USB SSD:
- Does it show up under Settings → Storage at all, even as unavailable?
- Has it ever been recognized by the Titan before, or never at all?
If you’ve already tried multiple SSDs, please also let us know:
- Whether this is a new Titan setup or something that stopped working after previously functioning
Once we have these details, we can advise on the correct next steps
This is a new Titan. It’s had three ssd’s installed and it did not recognize any of the through the gui. I’ve been through this loop already. I was told this was forwarded to the RMA department. I haven’t heard anything in a week. Refund or replace.
@vadim Context:
You were asked to contact the RMA department through the contact form, see the post linked above that’s pointing to your older thread
Hi @William_Haaf !
I have just checked your RMA Ticket and pushed through them.
Please wait for their response to the email.
They will advise you with the process further.
Have a nice day!
Regards.
Thank you for your patience and we’re sorry for the confusion @William_Haaf. We’re going to allow this thread to auto-close now that the RMA team is in touch directly. Please double-check that you have both
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http://harman.com
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