"Too many failures" error across all devices during music playback (ref#EIIH34)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Today at 12.27

What are the make and model of the affected audio device(s) and the connection type?

· I have a WIIM Streamer attached to my preamp etc. I also have a second WIIM Amp attached to my tv

Describe the issue

Any music and any device gives me a too many failures error and never plays

Describe your network setup

router to google mesh wifi

2

Hi @Mario_Acquesta,

Thank you for your post. Diagnostic logging from your Roon Server indicates that Roon is choking on a corrupt media error both with Tidal streaming and local logs. This affects both network Zones controlled by Roon Server and and every Zone managed locally by the RAATServer instance installed on this same Mac, which rules out Apple coreaudio as a problem.

Did this problem just start occurring today?

If you try to play Live Radio (any station) in Roon to any Zone, can you play without an error?

Can you play Tidal tracks in the Tidal app on this Mac, or the Tidal web player?

Lastly, do you any of your locally-stored tracks have old Apple DRM protection (ie. you purchased them in the iTunes store prior to around 2010)?

Just for due diligence, please try restarting RoonServer entirely and rebooting the Mac. We’d like to see if you can reproduce the issue with a fresh session.

We’ll watch for your reply. Thank you!

3

Hi @Mario_Acquesta,

We’re flagging this thread before it auto-closes from inactivity. We’ll require some of the information from my post above in order to proceed; please reach out if I can clarify any of those questions.

We’ll watch for your response. Thank you!