Too many failures stopping playback.. Qobuz

[Richard_White]

Roon Core Machine

Free trial version of Roon. Free trial version of Qobuz. This is a new setup. Latest version of Roon and Qobuz.
Windows 10
i7-2600K@3.4GHz
16GB RAM

Networking Gear & Setup Details

Arris Surfboard SB6183
Netgear Ethernet Switch GS308v2
Google Mesh AC-1304
Using wired Ethernet

Connected Audio Devices

OPPO UDP-203
RoPieee to Rotel RC-1570 via USB
Sonos devices - 3 Connect Gen 1, Play1, and Play 3

Number of Tracks in Library

6271 tracks

Description of Issue

Whenever I try to play anything from Qobuz I get the message “too many failures. Stopping playback” although it never started. Tidal works fine. My library works fine and live radio works fine.

[SukieInTheGraveyard (This one time, at Bandcamp... I spent too much money!)]

Navigate to Settings-Services and then click on “Edit” for Qobuz. What does it say below “Streaming Quality”?

[dylan (Dylan Caudill)]

Hi @Richard_White,

I’d like to echo StopMakingSense here — Can you share a screenshot of that Settings > Services > Qobuz for us?

Are you able to play Qobuz content (in full, not just 30s clips) in their app/web player?

[Richard_White]

Screenshot with error message is attached.

Resulting playback after fixing. Media Room is direct to OPPO UDP203. Master Bedroom is Raspberry Pi running RoPieee to Rotel via USB.

[beka]

Hey @Richard_White,

We’re terribly sorry we haven’t followed up on this post until today. We’re still catching up on Dylan’s interactions since he’s no longer part of the Roon team.

I wanted to ask if this was still an issue? We’d love to help if there’s anything to help with